topic Re: Channel 4OD app not working in Sky Glass

Channel 4OD app not working

Moymack1 — Tue, 27 Aug 2024 21:27:03 GMT

Chanel 4 OD app on TV (sky glass) is not working. Internet is fine and all other channels are working with no issues. Unable to uninstall and reinstall app

Re: Channel 4OD app not working

MarkGoldsmith — Tue, 27 Aug 2024 21:56:29 GMT

@Moymack1 What do you mean by not working? Are you able to describe what is happening when you are opening the Channel 4 app?

Re: Channel 4OD app not working

Moymack1 — Tue, 27 Aug 2024 22:23:34 GMT

It is loading but not connecting to the actual channel. Only happening with 4.

Re: Channel 4OD app not working

peter-marlow+1966 — Wed, 28 Aug 2024 05:26:38 GMT

I have just checked my channel 4 app, working fine, on my tv and puck build version on the tv is QS030.520.00p, I am on full fibre to the property , sky gigafast broadband 900mps don't know if that make any difference ? I am in the south east of England

Re: Channel 4OD app not working

lettice — Wed, 28 Aug 2024 06:14:42 GMT

Would suggest trying a restart of your Sky Stream box

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Re: Channel 4OD app not working

peter-marlow+1966 — Wed, 28 Aug 2024 17:40:27 GMT

I am watching the Italian job on the channel 4 app at the moment

Re: Channel 4OD app not working

mikealanr — Wed, 28 Aug 2024 17:48:13 GMT

Hi @Moymack1

There has been another forum user who has reported something similar. See: https://helpforum.sky.com/t5/Sky-Glass-Live/All4-Channel-4-app-not-loading/td-p/4731222

They used the recovery procedure to factory reset the TV, however this can cause issues and should only be used if you have exhausted all other avenues. Also who is your ISP? Some smaller ones sometimes use IP blocks which are listed outside the UK which has caused C4 on demand to display unexpected behaviour.

MikeAlanR

Re: Channel 4OD app not working

sandyh1 — Thu, 29 Aug 2024 09:32:08 GMT

I am having the same issue - have been using the all 4 app no issue but yesterday - I just get the 4 number continually - nothing else. All other apps working perfectly

Re: Channel 4OD app not working

Moymack1 — Thu, 29 Aug 2024 10:01:24 GMT

I've reset everything. So.eone else said they contacted sky but nothing they could do ad they were told to contact app provider or something. I've had to use fire stick. It's a pain. Channel 4 need to get it sorted

Re: Channel 4OD app not working

Moymack1 — Thu, 29 Aug 2024 10:02:51 GMT

Done all that and everything coming back with working fine no fault

Re: Channel 4OD app not working

sandyh1 — Thu, 29 Aug 2024 10:10:24 GMT

I'm having the same issue with All4/Channel 4 app. I've turned everything off / reset and reset the apps - no change - any suggestions?

Re: Channel 4OD app not working

Moymack1 — Thu, 29 Aug 2024 11:18:03 GMT

Only thing working for me is using fire stick with channel 4 app. No amount of resets or reports have helped

Some HD channels are not working

PaulH8120 — Wed, 25 Sep 2024 18:20:27 GMT

I have come home today with my Sky Glass telling me I need to upgrade to view some HD channels. I already have Ultimate TV and UHD active on my account.

Re: Channel 4OD app not working

Moymack1 — Wed, 25 Sep 2024 18:47:23 GMT

Call sky. I was originally told they was no issue but partner called and told them to check again as there is an issue n it was all fixed after they reset stuff