https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-keeps-freezing-Sometimes-it-is-a-quiet-ticking-freeze-other-times-it-is-a-loud-snow-l/m-p/4733291#M144453 <P>Sky Glass TV keeps freezing. Sometimes it is a quiet ticking freeze, other times it is a loud snow like noise. Sometimes the handset is not responsive at all and we just have to wait, clicking pointlessly until it decides to shut down. I ran my hand dow. The side of the device and the frame felt buzzy, rapid vibration or a mild electric shock like a tens machine. Please can someone from Sky respond as to if this is normal?</P> Tue, 27 Aug 2024 22:09:14 GMT DonaldClan 2024-08-27T22:09:14Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-keeps-freezing-Sometimes-it-is-a-quiet-ticking-freeze-other-times-it-is-a-loud-snow-l/m-p/4733291#M144453 <P>Sky Glass TV keeps freezing. Sometimes it is a quiet ticking freeze, other times it is a loud snow like noise. Sometimes the handset is not responsive at all and we just have to wait, clicking pointlessly until it decides to shut down. I ran my hand dow. The side of the device and the frame felt buzzy, rapid vibration or a mild electric shock like a tens machine. Please can someone from Sky respond as to if this is normal?</P> Tue, 27 Aug 2024 22:09:14 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-keeps-freezing-Sometimes-it-is-a-quiet-ticking-freeze-other-times-it-is-a-loud-snow-l/m-p/4733291#M144453 DonaldClan 2024-08-27T22:09:14Z https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-keeps-freezing-Sometimes-it-is-a-quiet-ticking-freeze-other-times-it-is-a-loud-snow-l/m-p/4733474#M144459 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2714816">@DonaldClan</a>&nbsp;wrote:<BR /><P>Sky Glass TV keeps freezing. Sometimes it is a quiet ticking freeze, other times it is a loud snow like noise. Sometimes the handset is not responsive at all and we just have to wait, clicking pointlessly until it decides to shut down. I ran my hand dow. The side of the device and the frame felt buzzy, rapid vibration or a mild electric shock like a tens machine. Please can someone from Sky respond as to if this is normal?</P><HR /></BLOCKQUOTE><P>This is not normal. Call Sky and insist on a replacement (if you are within the 2 year warranty period.)&nbsp;</P> Wed, 28 Aug 2024 06:39:57 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-Glass-TV-keeps-freezing-Sometimes-it-is-a-quiet-ticking-freeze-other-times-it-is-a-loud-snow-l/m-p/4733474#M144459 Mister_Dalek 2024-08-28T06:39:57Z