topic Netflix profile locked in Sky Glass

Netflix profile locked

Widzy — Tue, 27 Aug 2024 19:16:02 GMT

Netflix asking for PIN

Re: Netflix profile locked

mikealanr — Tue, 27 Aug 2024 20:36:54 GMT

Not a huge amount of info to go off. While netflix is billed via Sky it's not a Sky app. You will need to speak to netflix support or follow their guidance on their support site: https://help.netflix.com/en/node/24805#:~:text=You%20will%20be%20prompted%20for,the%20latest%20profile-level%20controls.

The only other thing from a Sky perspective it could be is a parental pin. You would get this before the netflix app launched. This information may be of some assistance: https://www.sky.com/help/articles/parental-controls-sky-glass

It could be your netflix account has been hacked, more information if that's the case here: https://help.netflix.com/en/node/111934

MikeAlanR

Re: Netflix profile locked

Widzy — Thu, 29 Aug 2024 17:57:54 GMT

I contacted Sky but they were no use as they could only give me my Sky PIN which is no use to Netflix.

I cannot find a contact UK number for Netflix. As it is a Sky account I do not have an email or other way to open my Netflix accopunt to sort the problem online.

Re: Netflix profile locked

GD1 — Thu, 29 Aug 2024 18:01:00 GMT

@Widzy You will have a Netflix account as Sky don;t run netflix, you only pay a sub through Sky

Try using your email address you use for Sky and you may need to request a password reset, you will have had to either setup a netflix account prior to signing up to Sky or when you signed up to your netflix sub.

Re: Netflix profile locked

Widzy — Fri, 30 Aug 2024 12:34:21 GMT

On the screen get your remote and arrow up.up, down, down, left, right, left, right, up, up, up, up...you will then see the free phone number for Netflix and the service code which is needed. Netflix reset my account now all good. But if I didn't have an old Netflix account cancelled years ago then it may have been different. Be prepared with an email address of someone who has used or has an account as all goes through the registration address.