topic Re: Tv hasn’t been set up and packaging not been taken in Sky Glass

Tv hasn’t been set up and packaging not been taken

Abbie456 — Sat, 24 Aug 2024 16:09:05 GMT

Hi, i habe just had my sky glass delived from you, and i was told i would have it set up and the packaging taken away, which has not happend, i have been left to do it on my own, can something please be done about this?

Re: Tv hasn’t been set up and packaging not been taken

Mark39 — Sat, 24 Aug 2024 16:16:05 GMT

Did you not ask the delivery firm (Panther) to put the tv on its stand etc at the time?

Re: Tv hasn’t been set up and packaging not been taken

Abbie456 — Sat, 24 Aug 2024 16:19:20 GMT

No, before I even got a word in, he has already walked out the door

Re: Tv hasn’t been set up and packaging not been taken

Mark39 — Sat, 24 Aug 2024 16:20:12 GMT

I can only suggest you give Sky a call.

Re: Tv hasn’t been set up and packaging not been taken

Abbie456 — Sat, 24 Aug 2024 16:20:43 GMT

What is the number I can't find it

Re: Tv hasn’t been set up and packaging not been taken

Mark39 — Sat, 24 Aug 2024 16:22:37 GMT

We can't post the number on the forum, but you can find it via the 'need more help' link here: https://www.sky.com/help/home

Re: Tv hasn’t been set up and packaging not been taken

roger1949 — Mon, 26 Aug 2024 09:28:29 GMT

Did you give him the 4 digit number they ask for

Re: Tv hasn’t been set up and packaging not been taken

Abbie456 — Mon, 26 Aug 2024 09:29:28 GMT

I asked if he needed it and he said he already had it

Re: Tv hasn’t been set up and packaging not been taken

TimmyBGood — Mon, 26 Aug 2024 11:47:22 GMT

@Abbie456

I'd imagine one possible reason is that Glass delivery and assembly really requires two people: if the driver was lone-working then that's potentially unsafe and contrary to both their own and Sky procedures.

You've a legitimate complaint to raise with Sky who should then arrange re-attendance by delivery personnel.

Re: Tv hasn’t been set up and packaging not been taken

roger1949 — Mon, 26 Aug 2024 16:51:35 GMT

No he hasn't it's exclusive to you.Amazed it's been marked as delivered,check your my sky app see if it has been officially delivered

Re: Tv hasn’t been set up and packaging not been taken

Abbie456 — Mon, 26 Aug 2024 16:54:43 GMT

He wasn't alone, there was 2 delivery men, it was rushed and unprofessional

i have contacted sky and they said it's an ongoing issue with there delivery company

I have been told they will come back to pick up the packaging as I have set the tv up on my own

Re: Tv hasn’t been set up and packaging not been taken

Exiled-in-HH — Tue, 27 Aug 2024 07:58:53 GMT

Have Sky offered any compensation for inconvenience ... like a month subscription credit🤔

Re: Tv hasn’t been set up and packaging not been taken

Abbie456 — Tue, 27 Aug 2024 08:33:34 GMT

No nothing

Re: Tv hasn’t been set up and packaging not been taken

Mister_Dalek — Tue, 27 Aug 2024 09:23:24 GMT

@Abbie456 wrote:
He wasn't alone, there was 2 delivery men, it was rushed and unprofessional
i have contacted sky and they said it's an ongoing issue with there delivery company
I have been told they will come back to pick up the packaging as I have set the tv up on my own

I would advise lodging a formal complaint with Sky. They are not fulfilling the service stated on their website:

Unbox and tidy: We’ll take your TV into the room of your choice, unbox it, assemble the TV stand and take away the packaging to be recycled.

They cannot expect customers to be able to lift and safely assemble a thing the size and weight of Sky Glass. If they state that the delivery people will do this then it should be done (if requested.)

You can lodge a formal complaint here:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Tv hasn’t been set up and packaging not been taken

Exiled-in-HH — Tue, 27 Aug 2024 09:43:01 GMT

Shouldn't it include power on ... to confirm the TV functions?

Re: Tv hasn’t been set up and packaging not been taken

Mister_Dalek — Tue, 27 Aug 2024 10:04:03 GMT

@Exiled-in-HH wrote:
Shouldn't it include power on ... to confirm the TV functions?

You would think so, but then it would start getting complicated.

If a delivery person assembles a Glass onto its stand, powers it on and it doesn't work, they would then just have to tell the customer to contact Sky to arrange for a replacement. They can't just box it back up and take it away again with a returns authorisation... which we know would take time to get from Sky.

Re: Tv hasn’t been set up and packaging not been taken

Abbie456 — Tue, 27 Aug 2024 10:39:09 GMT

@Exiled-in-HH

How do I go about asking for compensation? I don't want to sound rude for asking for compensation

Re: Tv hasn’t been set up and packaging not been taken

TimmyBGood — Tue, 27 Aug 2024 12:01:41 GMT

@Mister_Dalek wrote:

@Exiled-in-HH wrote:

Shouldn't it include power on ... to confirm the TV functions?

You would think so, but then it would start getting complicated.

The main use of powering an LCD set immediately after delivery is to confirm the screen is intact at that point. The characteristic 'rainbow' of damaged cells is often only visible when the backlight is on.

Re: Tv hasn’t been set up and packaging not been taken

MarkGoldsmith — Tue, 27 Aug 2024 15:27:10 GMT

@Abbie456 wrote:
@Exiled-in-HH
How do I go about asking for compensation? I don't want to sound rude for asking for compensation

All you can do is raise an official complaint with Sky and see what happens.

https://www.sky.com/help/articles/how-to-make-a-complaint