topic Re: Remembering on series in Sky Glass

Remembering on series

Jackie2967 — Mon, 26 Aug 2024 19:45:15 GMT

When watching a series it stipped remembering what i have watched si i need to remember where i was

Re: Remembering on series

Jackie2967 — Mon, 26 Aug 2024 19:45:53 GMT

"Stopped"

Re: Remembering on series

peter-marlow+1966 — Mon, 26 Aug 2024 19:47:36 GMT

Is this on your play list, continue watching, if so there should be a blue line all the way along the bottom of the episodes you have watched already

Re: Remembering on series

MarkGoldsmith — Mon, 26 Aug 2024 20:35:23 GMT

@peter-marlow+1966 wrote:
Is this on your play list, continue watching, if so there should be a blue line all the way along the bottom of the episodes you have watched already

Although the blue line does disappear eventually - unlike most streaming services it doesn't seem to permanently remember/store episode progress.

Re: Remembering on series

MarkGoldsmith — Mon, 26 Aug 2024 20:35:44 GMT

@Jackie2967 wrote:
When watching a series it stipped remembering what i have watched si i need to remember where i was

Is this on the continue watching rail or playlist?

Re: Remembering on series

Jackie2967 — Tue, 27 Aug 2024 07:36:30 GMT

It used to say continue watching but doesn't anymore, can't see a blue line under the episodes I have watched 🤷‍♀️

Re: Remembering on series

MarkGoldsmith — Tue, 27 Aug 2024 08:56:12 GMT

The issues with the blue progress line disappearing has been raised with Sky in the closed area of the forum.

@Jackie2967 are you able to provide some examples of the shows where you have seen the blue progress tracking bar disappear and how you were watching the show (e.g via IPlayer or Netflix).

Re: Remembering on series

MarkGoldsmith — Tue, 27 Aug 2024 10:08:52 GMT

@Jackie2967 for the other issues with content not displaying on the continue watching rail. Have you tried a reboot to see if that fixes it?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If the reboot doesn't help try going to this page https://www.sky.com/mydetails/data-and-personalisation.

Sign into your MySky account when prompt, scroll down to "Enable Product Analytics, Personal Recommendations & Profiling" at the bottom of the page and check it is turned on (i.e. blue).

If it is ON,try toggling "Enable Product Analytics, Personal Recommendations and Profiling" to Off, and click save. Wait a few minutes then toggle it back ON and click save.

It may take a couple of days for the continue watching rail to start populating again but it should.

Re: Remembering on series

Jackie2967 — Tue, 27 Aug 2024 11:01:11 GMT

Thanks have tried the resetting and rebooting to no avail, just looked at product analytics and it was off so 🤞🏻 it will be working now will check later!

Re: Remembering on series

peter-marlow+1966 — Tue, 27 Aug 2024 17:44:09 GMT

Press the home button scroll down 4 to continue watching