https://helpforum.sky.com/t5/Sky-Glass/Freezing/m-p/4732077#M144331 <P>Ahh my sky stream box won't turn off and keeps freezing so can't change the channel or do anything!</P><P>anyone know the best way to fix it??&nbsp;<BR />at the moment we unplugging it and turning back on but again when we want to change channel can't!&nbsp;<BR />no problems on the service checker&nbsp;</P><P>&nbsp;</P> Mon, 26 Aug 2024 17:53:52 GMT Dc771 2024-08-26T17:53:52Z https://helpforum.sky.com/t5/Sky-Glass/Freezing/m-p/4732077#M144331 <P>Ahh my sky stream box won't turn off and keeps freezing so can't change the channel or do anything!</P><P>anyone know the best way to fix it??&nbsp;<BR />at the moment we unplugging it and turning back on but again when we want to change channel can't!&nbsp;<BR />no problems on the service checker&nbsp;</P><P>&nbsp;</P> Mon, 26 Aug 2024 17:53:52 GMT https://helpforum.sky.com/t5/Sky-Glass/Freezing/m-p/4732077#M144331 Dc771 2024-08-26T17:53:52Z https://helpforum.sky.com/t5/Sky-Glass/Freezing/m-p/4732174#M144356 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4162407">@Dc771</a>&nbsp;</P><P>&nbsp;</P><P>Who is your ISP? Why speed do you get? And what speed is the puck getting? You can check this by opening netflix and going to settings &gt; connection check.</P><P>&nbsp;</P><P>Sky Pucks and Glass need 25Mbps for HD and 30Mbps for UHD for each puck. Its likely to be a WiFi quality issue or broadband speed.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 26 Aug 2024 19:35:57 GMT https://helpforum.sky.com/t5/Sky-Glass/Freezing/m-p/4732174#M144356 mikealanr 2024-08-26T19:35:57Z