topic Re: Won’t keep power in Sky Glass

Won’t keep power

Craigp1978 — Mon, 26 Aug 2024 16:21:21 GMT

Hiya the last few days my sky glass has had to be rebooted in order for it to turn on ... now it comes on with SKY for a few seconds then goes completely black it's not holding power! I've done everything possible now and it just won't turn on at all ! Please advise if possible

Re: Won’t keep power

GD1 — Mon, 26 Aug 2024 16:42:32 GMT

@Craigp1978 I would give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Won’t keep power

roger1949 — Mon, 26 Aug 2024 16:53:06 GMT

Do what they say,insist on a replacement if it doesn't help

Re: Won’t keep power

Craigp1978 — Mon, 26 Aug 2024 17:45:15 GMT

Thank you so much I will call them in the morning