topic Re: Free trial UHD in Sky Glass

Free trial UHD

slaters — Wed, 21 Aug 2024 09:37:01 GMT

I had a 4 month trial of UHD and Dolby Atmos I cancelled about 2 weeks before the trial was going to end but I have been charged for the remainder of the trial is that right ?

Re: Free trial UHD

Exiled-in-HH — Wed, 21 Aug 2024 09:44:58 GMT

You should cancel 31 days before end of trial🤔

You can look at current, previous, and next bills on MySky😉

Re: Free trial UHD

slaters — Thu, 22 Aug 2024 09:05:56 GMT

Ok if you have to give 31 days notice I can understand being charged for the part outside the trial but not the remainder, as I said I had about 2 weeks left but on my bill Sky have charged me from the day I cancelled.

Re: Free trial UHD

Mister_Dalek — Thu, 22 Aug 2024 10:54:03 GMT

@slaters wrote:
Ok if you have to give 31 days notice I can understand being charged for the part outside the trial but not the remainder, as I said I had about 2 weeks left but on my bill Sky have charged me from the day I cancelled.

That doesn't sound right. You should contact Sky and query it.

Re: Free trial UHD

Exiled-in-HH — Fri, 23 Aug 2024 07:56:01 GMT

Have you looked at your current, previous and future bills in MySky?

Re: Free trial UHD

slaters — Sat, 24 Aug 2024 12:28:35 GMT

Yes I have looked at my bills and have been charged from day i cancelled to last day of trial about 17 days or something ?

Re: Free trial UHD

82bit — Sat, 24 Aug 2024 13:07:01 GMT

Yes this happens to me. Sky won't believe that you were in a trial, and the backwards system is incapable of showing this. Incredibly frustrating. Your best bet going forwards is to screen shot the offer in your MySky so you can prove you were in it if they charge after cancellation. Of course, this involves a lengthy phone call to Sky, which often isn't worth the effort to recover the small amount they've charged for the remainder of the trial.

Re: Free trial UHD

Exiled-in-HH — Sat, 24 Aug 2024 13:52:16 GMT

Was the offer a new customer offer or discount offer?

Re: Free trial UHD

slaters — Sun, 25 Aug 2024 13:00:30 GMT

@Exiled-in-HH I'm an existing customer for about 20 months I have been offered the the free UHD and Dolby twice now 4 months free.

Re: Free trial UHD

Exiled-in-HH — Sun, 25 Aug 2024 15:52:38 GMT

So that would be a discount offer😉