topic Re: Sky glass tv goes off when sky full fibre ad coms on in Sky Glass

Channel turns screen blank on every advert break

Tigger24 — Tue, 20 Aug 2024 22:19:56 GMT

Hiya is anyone else having issues with sky glass, where during adverts the screen either goes blank and you have to change channel up or down then back to what you were watching to continue. Or during adverts they seem just to end half way through and another advert starts? In South Yorkshire area Barnsley and does it in all weathers not just during rain showers.
if so any recommendations on how to fix ?

Re: Channel turns screen blank on every advert break

Shaund1980 — Wed, 21 Aug 2024 19:15:28 GMT

I've noticed this the last week as well and in the early hours it kicks me off the channel

Re: Channel turns screen blank on every advert break

mikealanr — Wed, 21 Aug 2024 19:29:35 GMT

Hi @Tigger24

Yes this is a problem with Sky's AdSmart. They try to insert ads into the adbreak that are relevant to you or your local area. It's failing and dumping you back to the live stream. That's why it looks like you getting another ad part way through.

It's particularly bad on Sky History. I have queried this with a contact in the closed area of the forum.

MikeAlanR

Sky glass tv goes off when sky full fibre ad coms on

KB057 — Wed, 21 Aug 2024 19:32:25 GMT

Hi our 55inch sky glass tv goes black with no sound as soon as the sky full fibre advert comes on anyone else got this problem

Re: Sky glass tv goes off when sky full fibre ad coms on

KB057 — Wed, 21 Aug 2024 19:35:34 GMT

Sky glass tv goes to a black screen every time the sky full fibre advert comes on movie channel 24

Re: Sky glass tv goes off when sky full fibre ad coms on

mikealanr — Wed, 21 Aug 2024 19:42:53 GMT

Hi @KB057

There seems to be an issue with Sky AdSmart to do with the insertion of adds more relevant to you. I've posted in the closed area of the forum to see if the relevant Sky teams are aware. Changing channel and back again should restore viewing.

MikeAlanR

Re: Channel turns screen blank on every advert break

Daniel-F — Thu, 22 Aug 2024 09:33:39 GMT

Hi all,

Thanks for flagging this on Sky Community 🙂

If you are finding you are having this issue it would be great to get some full examples collated.

If you can recall or next time you see the issue can you get me:

The channel the issue occurred on?
The Ad being played?
The exact time the ad was played?
Did moving from one channel and back resolve the issue?

I'm marking this as the best answer (for now) so that users joining the thread can see this request for examples more easilly.

Thanks

Re: Channel turns screen blank on every advert break

stoothefirst — Thu, 22 Aug 2024 12:28:10 GMT

I have had the issue on my Sky Glass 55", during the ad break on Sky Sports News. Happened at 13:24. I am not sure what ad was playing at that point.

Changing to another channel and switching back does work.

Re: Channel turns screen blank on every advert break

Blackfield — Thu, 22 Aug 2024 18:54:38 GMT

Constantly occuring on ad breaks on sky max hd, 22/08/24 19:00-20:00 during SG1 on all advert breaks.

Local location Glasgow.

Re: Channel turns screen blank on every advert break

Lutta — Thu, 22 Aug 2024 20:42:00 GMT

It happens all the time there are ad breaks.

Switching between channels seems to solve the issue but it is now annoying that you have to do all the time.

Sky, please get this sorted ASAP!

Re: Channel turns screen blank on every advert break

Fimo1 — Fri, 23 Aug 2024 10:35:08 GMT

Happening on sky witness with all adverts. Spent 1 hour 20 mins with an advisor yesterday resetting sky glass but problem has restarted today.

Re: Channel turns screen blank on every advert break

CraigPhillipson — Sat, 24 Aug 2024 06:49:21 GMT

Sky sorts Golf every adverts. Not notices a specific advert etc but will keep an eye on it

Re: Channel turns screen blank on every advert break

CarrieJane81 — Sat, 24 Aug 2024 12:20:44 GMT

Sky Sports F1 HD

During Sky Store advert

13:19

Switching channels fixed it

Re: Channel turns screen blank on every advert break

Chris408 — Sat, 24 Aug 2024 14:15:40 GMT

This is happening to our sky glass every ad break on every sky channel. Switching channels works, but it is not a fix and is very annoying

Re: Channel turns screen blank on every advert break

CarrieJane81 — Sat, 24 Aug 2024 17:27:57 GMT

4seven

Always ultra add

18:26

fixed by changing channel and back again

Re: Channel turns screen blank on every advert break

KP03 — Sat, 24 Aug 2024 20:42:21 GMT

Hi. I have a Sky Glass 55 inch TV. I've been watching the Golf on Sky Sports Channel 405. Between approx 8pm - 10pm the screen has gone blank (with no sound) 5 or 6 times. At first I rectified by unplugging and plugging in again, but on further occasions I realised that the TV was on ok and by switching up a channel and then down again, the picture and sound returned!

NB. It's a completely blank screen - not one of the 'waiting to connect' blank screens.

Re: Channel turns screen blank on every advert break

Ap591 — Sun, 25 Aug 2024 07:35:27 GMT

Sky this fault of blank screen when ads come on is becoming annoying and you need to sort this problem and also let us know if your are sorting it and not just monitoring it .a response would be good

Re: Channel turns screen blank on every advert break

Nuttynatty26 — Sun, 25 Aug 2024 09:18:22 GMT

I am having the exact same issue. It happened on the Challenge channel yesterday and again on Sky1 this morning. It is very irritating as have to change channels up or down to rectify the issue. Please can this be sorted asap

Re: Channel turns screen blank on every advert break

Paul302 — Sun, 25 Aug 2024 10:26:21 GMT

Hi I've had the same issue on challenge with all sky ads throughout the day, so has my mother. We both have Sky glass

Re: Channel turns screen blank on every advert break

subian — Sun, 25 Aug 2024 11:06:06 GMT

Same. Adverts just cut short with a black screen, no sound, nothing for a second or two. Now channels randomly just going black. This combined with sound going out of sync with the picture and a dark patch appearing on screen. I would not recommend glass to friends, it's been pretty poor.