topic Re: Updates on Netflix Plan through sky in Sky Glass

Updates on Netflix Plan through sky

KikaF — Wed, 14 Aug 2024 12:15:35 GMT

Just received an email saying that Netflix has discontinued their Netflix Basic plan and a result, the Netflix plan included with my Sky subscription will automatically change to Netflix Standard with ads.

This update will incur extra costs?

Re: Updates on Netflix Plan through sky

MarkGoldsmith — Wed, 14 Aug 2024 13:50:49 GMT

@KikaF wrote:
Just received an email saying that Netflix has discontinued their Netflix Basic plan and a result, the Netflix plan included with my Sky subscription will automatically change to Netflix Standard with ads.
This update will incur extra costs?

No - there will be no cost change due to the switch from Basic to Standard With ads.

Netflix have just replaced Basic with Standard with Ads. No Netflix customer has been able to get Basic for a while, and Netflix are noe removing the tier for existing customers who subscribed through a third party (e.g Sky).

Re: Updates on Netflix Plan through sky

TimmyBGood — Wed, 14 Aug 2024 14:38:40 GMT

@KikaF

There's a potential cost increase for users of Sky Q because on the new structure the Sky HD and UHD add-ons no longer upgrade Netflix to Standard (no adverts) or Premium, but that was never the case on Glass/Stream.

Re: Updates on Netflix Plan through sky

simon2 — Mon, 02 Sep 2024 21:31:13 GMT

I got the email too. It says this will happen from September and you will be able to watch Netflix on 2 devices. It's now September but I can still only watch Netflix on 1 device

Re: Updates on Netflix Plan through sky

GD1 — Mon, 02 Sep 2024 23:19:09 GMT

@simon2 Unless it's mentioned an actual date then it will be anytime in September which is only just 2 days in.

Re: Updates on Netflix Plan through sky

MarkGoldsmith — Tue, 03 Sep 2024 08:41:27 GMT

As pointed out by @GD1 the change will happen at some point in September, as the email doesn't specifically mention a date.

Re: Updates on Netflix Plan through sky

Chloe-W22 — Tue, 03 Sep 2024 15:18:55 GMT

Hi @KikaF and @simon2, welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

The move from the Basic to Standard with Ads will take place for our customers gradually until 19th September, you can check what plan you are on in the My Details section of your Netflix app, as well as in the My Products > Manage your Sky TV. You'll also know you've been moved over when you start to see adverts during Netflix content 😁