topic Re: or tRe: Only 1 HDMI port working in Sky Glass

Only 1 HDMI port working

RobbieDD — Mon, 12 Aug 2024 18:21:12 GMT

Hi,

I have a SKY Glass TV and recently put an Amazon Firestick in one of the HDMI ports.

Now as a result I cannot view all my SKY package (channels, recordings, etc) even though I have attached the cable from my SKY box to another port?

I also have a SKY mini box in my bedroom which works as before allowing me access to everthing (aside from the Firestick of course).

Any help would be appreciated!

Re: Only 1 HDMI port working

peter-marlow+1966 — Mon, 12 Aug 2024 20:22:16 GMT

If you have sky glass tv and an subscription on why do you have a sky mini box as well as you can't have both subscriptions at the same address and sky ask for all sky q boxes to be returned as they are only rented to you, how long have you had the tv ?if less than two years you may be able to get a replacement, if old then probably not unless you have it insured

Re: Only 1 HDMI port working

Jporch316 — Mon, 12 Aug 2024 21:26:02 GMT

If you ve bought a sky glass your sky q subscription would have ended the second you activated your glass unit .....

you can't have both systems the same time

Re: Only 1 HDMI port working

Mister_Dalek — Tue, 13 Aug 2024 08:31:35 GMT

@RobbieDD wrote:
Hi,

I have a SKY Glass TV and recently put an Amazon Firestick in one of the HDMI ports.
Now as a result I cannot view all my SKY package (channels, recordings, etc) even though I have attached the cable from my SKY box to another port?
I also have a SKY mini box in my bedroom which works as before allowing me access to everthing (aside from the Firestick of course).
Any help would be appreciated!

Do you mean you have a Sky Glass TV and a Sky Stream puck?

What happens on the Glass TV when you connect the Firestick? Have you selected the appropriate HDMI input that it is connected to? Is the Firestick powered? It needs to be connected to mains power as well as to the Glass TV's HDMI socket.

If you have the Firestick connected correctly and can see the FireTV home screen then to go back to your Sky Glass home page you need to press the home button on the Sky Glass remote, not the Firestick remote.

or tRe: Only 1 HDMI port working

RobbieDD — Tue, 13 Aug 2024 09:20:46 GMT

Sorry for the confusion!

So I had SKY Q then purchased a SKY Glass TV but still wanted to watch all the channels via the Q and Mini box so cancelled my SKY Glass subscription keeping the TV and using the boxes again.

I can still watch all channels, recordings, etc via my Mini box.

And until I put my Amazon Firestick into the SKY Glass TV I could still do the same there.

However now the Firestick is in one of the HDMI ports none of the other ports work when I try to attach my SKY Q cable in - nothing shows.

Re: or tRe: Only 1 HDMI port working

Mister_Dalek — Tue, 13 Aug 2024 09:51:42 GMT

@RobbieDD wrote:
Sorry for the confusion!
So I had SKY Q then purchased a SKY Glass TV but still wanted to watch all the channels via the Q and Mini box so cancelled my SKY Glass subscription keeping the TV and using the boxes again.
I can still watch all channels, recordings, etc via my Mini box.
And until I put my Amazon Firestick into the SKY Glass TV I could still do the same there.
However now the Firestick is in one of the HDMI ports none of the other ports work when I try to attach my SKY Q cable in - nothing shows.

Are you selecting the appropriate HDMI input that you have the Q box connected to? It should be on the apps and inputs rail on the Sky Glass home screen. Use the Glass TV remote to select the appropriate input.

Re: Only 1 HDMI port working

Exiled-in-HH — Tue, 13 Aug 2024 10:23:01 GMT

Is CEC turned on or off on all devices?

Does the Fire device work on all the HDMI ports?