topic Re: Can i return this TV. in Sky Glass

Can i return this TV.

Daz+one — Sun, 11 Aug 2024 20:56:31 GMT

Ive had my Sky glass for over two years now and i have to say the TV isnt up to its expectations. Can i send it back but keep my sky contract for the pucks. Ive had nothing but bother with this TV and now it decides when it wants to turn on and when it wants to play anything in my listings.

Re: Can i return this TV.

mikealanr — Sun, 11 Aug 2024 21:55:41 GMT

Hi @Daz+one

Sky allow you to return it within the 1st 31 days. After this you would need to prove the TV isn't fit for purpose inline with your statutory rights.

You could try making g a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

If you post more information about the issue you are having the community will do it's best to assist, but remember we aren't Sky, we are fellow subscribers so need as much detail as possible. E.g. connection info, broadband speeds, ISP, detailed description of issue, etc.

MikeAlanR

Re: Can i return this TV.

Exiled-in-HH — Sun, 11 Aug 2024 22:03:20 GMT

@Daz+one wrote:
Ive had my Sky glass for over two years now and i have to say the TV isnt up to its expectations. Can i send it back but keep my sky contract for the pucks. Ive had nothing but bother with this TV and now it decides when it wants to turn on and when it wants to play anything in my listings.

If you return it to Sky for recycling ... you still need to complete payments on your loan agreement😉

Re: Can i return this TV.

TimmyBGood — Mon, 12 Aug 2024 07:42:28 GMT

@Daz+one

Realistically, waiting for two years (and having the warranty expire) before attempting such a thing is extremely counterproductive: unless you have logged repeated fault reports over that time I'd think Sky would be extremely unlikely to accept any such request.

As @Exiled-in-HH indicates, you have owned the set from the start and so can dispose of it as you see fit, but you would still be contractually obliged to fully repay the unsecured personal loan which you used to purchase it.

Re: Can i return this TV.

Mister_Dalek — Mon, 12 Aug 2024 10:04:41 GMT

@Daz+one

You can absolutely carry on your subscription with just Stream pucks.

If you've already bought the Glass TV outright then you're free to stick it on eBay or advertise it locally for sale. You can factory reset it from the menu so all your details are wiped from it.

They don't have much resale value though so don't expect anything close to what you paid for it. There are customers on here who bought second hand 55inchers for £200.

Dint buy it out right but to be honest it isnt worth Re: Can i return this TV.

Daz+one — Mon, 12 Aug 2024 11:48:08 GMT

Thanks for the reply, unfortunately i didn't buy it out right. I have to attmit its not worth the price they charge. I would say £200 new. So I don't think they will take it back. It doesn't do what it says on the box. Starting to have faults and from day one has had a grey band down the picture. Should have known then.😶