topic Re: Issues after upgrade to entertainment 1.3 in Sky Glass

Issues after upgrade to entertainment 1.3

DGMW — Sat, 10 Aug 2024 08:23:38 GMT

Since the upgrade to 1.3. Entertainment System. we have the following issues.

when switching channels we get a blank page.
Program loading but never starts as fails with Technical fault.

unable to use Apple TV. as it does not respond.

Tv also not turning on via remote, having to switch off at the wall...

not a great update experience for us

Re: Issues after upgrade to entertainment 1.3

peter-marlow+1966 — Sat, 10 Aug 2024 08:45:46 GMT

Have you tried unplugging the tv from the mains for a few minutes, must say u have not have any problems, but my tv is connected to the broadband by an ethernet cable, and I am on sky gigafast broadband too, tv almost 3 years old to

Re: Issues after upgrade to entertainment 1.3

DGMW — Sat, 10 Aug 2024 08:47:21 GMT

also unable to play a continuation of my five program. It's stuck

Re: Issues after upgrade to entertainment 1.3

peter-marlow+1966 — Sat, 10 Aug 2024 08:49:27 GMT

What ever you put has been blocked we can't see it

Re: Issues after upgrade to entertainment 1.3

GD1 — Sat, 10 Aug 2024 08:50:16 GMT

@peter-marlow+1966 You should be able to see the images now

Re: Issues after upgrade to entertainment 1.3

DGMW — Sat, 10 Aug 2024 08:53:43 GMT

To get it working we have unplugged several times.

maybe I should have said I forced it to do a download yesterday, it went back to 1.2 version and had no problems.

At some point it upgraded again to 1.3 and back to having these problems again.

Re: Issues after upgrade to entertainment 1.3

mikealanr — Sat, 10 Aug 2024 11:44:19 GMT

@DGMW

For for reference the Entertainment OS version refers to features Sky have released. The software version begins QS. Currently QS028.XXX what version number on you running?

https://www.sky.com/help/articles/sky-software-updates

MikeAlanR

Re: Issues after upgrade to entertainment 1.3

DGMW — Sat, 10 Aug 2024 13:59:05 GMT

QS028.516.00P

Re: Issues after upgrade to entertainment 1.3

Anders73 — Tue, 13 Aug 2024 05:40:42 GMT

Hi @DGMW

You'll need to report this to Sky themselves, rather than on this forum. Level 2 support are investigating this same issue for me. We're needing to reboot as many as 15-20 times throughout the day as it repeatedly freezes when switching between playlist, live TV and on demand apps.

There appears to be a wider issue affecting mupltiple customers.