topic Sky Glass expires August 30, 2024. What action is needed to avoid service disruption ? in Sky Glass

Sky Glass expires August 30, 2024. What action is needed to avoid service disruption ?

JJH1 — Thu, 08 Aug 2024 10:19:49 GMT

My first year of Sky Glass expires August 30 - it was paid via PayPal. I have checked with them and they are unaware of any 'automatique payment" for renewal.

The first payment was made to what may have been an alias - no Merchant (PayPal terminology) was identified that they could contact. I have the payment transaction # and the alias name from my PayPal account.

The Sky Glass service works perfectly and I am very keen to avoid any disruption because of any payment snags. My PayPal account is up to date. If preferable, I could also pay by credit card.

Thank you.

Re: Sky Glass expires August 30, 2024. What action is needed to avoid service disruption ?

peter-marlow+1966 — Thu, 08 Aug 2024 11:46:22 GMT

We are all customers here not sky you need to check your bill on the my sky app and phone them

Re: Sky Glass expires August 30, 2024. What action is needed to avoid service disruption ?

Mark39 — Thu, 08 Aug 2024 13:05:07 GMT

@JJH1 is this your monthly subscription for your viewing package? Or did you buy Glass on credit and this is the monthly repayment?

If it's your viewing package, nothing should change at the end of 12 months. Payments will continue normally, though your subscription price may increase if 12 months marks the end of your discounted term.

Re: Sky Glass expires August 30, 2024. What action is needed to avoid service disruption ?

Exiled-in-HH — Thu, 08 Aug 2024 13:23:51 GMT

Who did you buy the Sky Glass from .... was it new or refurbished .... did you pay for a year of Sky TV subscription in advance???

Re: Sky Glass expires August 30, 2024. What action is needed to avoid service disruption ?

JJH1 — Sat, 10 Aug 2024 13:27:00 GMT

Will do. Many thanks.