topic Re: Return defective sky glass remote which has been replaced in Sky Glass

Return defective sky glass remote which has been replaced

SKY8QNVE — Wed, 07 Aug 2024 11:11:46 GMT

Hello, i would like to return a defective sky glass remote. Or should i just dispose of it myself? Seems a waste. Please advise.

Re: Return defective sky glass remote which has been replaced

Mister_Dalek — Wed, 07 Aug 2024 11:49:12 GMT

@SKY8QNVE wrote:
Hello, i would like to return a defective sky glass remote. Or should i just dispose of it myself? Seems a waste. Please advise.

You can print off a free Royal Mail returns label and return such items to Sky for recycling by following the instructions here:

https://www.sky.com/help/articles/recycle-sky-equipment

Re: Return defective sky glass remote which has been replaced

Fothergill1 — Wed, 07 Aug 2024 11:55:18 GMT

@SKY8QNVE Sky do not request the return of a faulty remote so you can just dispose of it yourself.

If you try the following you might even get it working again so you would have a spare: Hold the remote at each ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own on 2 occasions).