topic Re: Tv not loading any programmes, recorded or live in Sky Glass

Tv not loading any programmes, recorded or live

Jasoer — Tue, 06 Aug 2024 20:41:55 GMT

Tv is nit loading any programmes recorded or live

Re: Tv not loading any programmes, recorded or live

caesarome — Tue, 06 Aug 2024 20:43:37 GMT

Sky Q or Sky Glass/Stream ?

Re: Tv not loading any programmes, recorded or live

Jasoer — Tue, 06 Aug 2024 21:03:29 GMT

Sky glass

Re: Tv not loading any programmes, recorded or live

caesarome — Tue, 06 Aug 2024 21:24:45 GMT

As you had posted this in the Sky Go forum on here I have moved it to the Sky Glass one for you.

Re: Tv not loading any programmes, recorded or live

MarkGoldsmith — Tue, 06 Aug 2024 21:34:37 GMT

Simplest thing to try first is a reboot. I'd suggest rebooting your router first then once that is back rebooting the Glass.

If your device is on software version QS28:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

Re: Tv not loading any programmes, recorded or live

Tomb24 — Tue, 06 Aug 2024 22:30:33 GMT

Yeah, I rebooted earlier and it all works again.

Cheers