topic Re: Content technical fault or programme waiting to load in Sky Glass

Content technical fault or programme waiting to load

StefShaw — Mon, 05 Aug 2024 21:07:19 GMT

It's been happening over the last week, unable to watch any channels, I have rebooted the WiFi, reset the tv, set back to factory faults and still unable to watch anything for more than about 4 seconds. I've speed tested the broadband and no issues 105.2 download and 28.2 upload. Location of the hub means without training a cable from upstairs through the whole house isn't an option.

Re: Content technical fault or programme waiting to load

GD1 — Mon, 05 Aug 2024 21:11:33 GMT

@StefShaw It certainly sounds like a wifi issue rather than a lin speed issue, open the netflix app on your Glass TV,, go to Get help and run the connection test, what speed is the TV getting over wifi?

Wifi can be susceptible to interference or channel clashes

Re: Content technical fault or programme waiting to load

StefShaw — Mon, 05 Aug 2024 21:53:52 GMT

Hi, it's coming back at 0.171 mbps

Re: Content technical fault or programme waiting to load

GD1 — Mon, 05 Aug 2024 23:43:32 GMT

@StefShaw wrote:

Hi, it's coming back at 0.171 mbps

Then WiFi is the issue you need at least 25mbps for HD & 30mbps for UHD, your just getting even 1 Mbps.

Re: Content technical fault or programme waiting to load

StefShaw — Tue, 06 Aug 2024 06:54:03 GMT

Thanks for your help. I have sky broadband is this something they should be able to help with?

Re: Content technical fault or programme waiting to load

Exiled-in-HH — Tue, 06 Aug 2024 07:10:49 GMT

Have you powered off at the plug both your router an Sky Glass TV?