topic Re: Can you plug a Sky Stream box into Sky Glass? in Sky Glass

Can you plug a Sky Stream box into Sky Glass?

Ampersand — Sun, 04 Aug 2024 14:11:15 GMT

A bit of an odd question, but I was with Sky 2 years ago but left to join Virgin Media, now I'd like to rejoin Sky again. I have a Sky Glass TV already (paid off), but the cost of reactivating my Sky Entertainment service is more than getting a Sky Stream box instead.

Can you use Sky Stream plugged into a HDMI port on Sky Glass? Do the remotes work as they're both identical? Thanks

Re: Can you plug a Sky Stream box into Sky Glass?

SKY1992bf — Sun, 04 Aug 2024 14:34:07 GMT

@Ampersand yes it will work providing the tv has an active account assigned to it and the stream puck plus the tv subscription is also assigned to the same account , you will also need the whole home support subscription as you are using more than one device on a single account

I don't know about the remote situation I'm afraid

Re: Can you plug a Sky Stream box into Sky Glass?

Exiled-in-HH — Sun, 04 Aug 2024 14:39:53 GMT

Why would the TV need an account if it is not connected to the internet/Sky servers?

Re: Can you plug a Sky Stream box into Sky Glass?

SKY1992bf — Sun, 04 Aug 2024 14:54:49 GMT

@Exiled-in-HH wrote:
Why would the TV need an account if it is not connected to the internet/Sky servers?

@Exiled-in-HH because sky pucks won't work on a glass tv that isn't linked to an active account as mentioned on the link below, this happens also been verified by sky in the closed forum

https://www.sky.com/help/articles/sky-glass-without-a-subscription

Re: Can you plug a Sky Stream box into Sky Glass?

peter-marlow+1966 — Sun, 04 Aug 2024 15:45:40 GMT

I don't see how paying £40 for a sky puck plus the subscription to what sky pack you want is cheaper, than just doing a subscription on the tv as the subscription is the same

Re: Can you plug a Sky Stream box into Sky Glass?

peter-marlow+1966 — Sun, 04 Aug 2024 15:47:58 GMT

Plus £13 a month for whole home subscription if you have a puck

Re: Can you plug a Sky Stream box into Sky Glass?

peter-marlow+1966 — Sun, 04 Aug 2024 16:04:22 GMT

So if you order a puck you will still be paying a subscription which ever you use tv, or puck the subscription is no different

Re: Can you plug a Sky Stream box into Sky Glass?

Exiled-in-HH — Sun, 04 Aug 2024 16:15:27 GMT

@SKY1992bf wrote:
@Exiled-in-HH wrote:
Why would the TV need an account if it is not connected to the internet/Sky servers?
@Exiled-in-HH because sky pucks won't work on a glass tv that isn't linked to an active account as mentioned on the link below, this happens also been verified by sky in the closed forum

https://www.sky.com/help/articles/sky-glass-without-a-subscription

So a Sky Puck can't work when attached to a Sky Glass TV?

Supposedly according to your link a Sky Glass without a subscription works as a "normal" TV ... except when a Sky Puck is attached🤔

Re: Can you plug a Sky Stream box into Sky Glass?

Ampersand — Sun, 04 Aug 2024 16:30:41 GMT

Thanks for the replies, we're still confused as we have previously been a Sky subscriber - we bought the Sky Glass TV upfront - are we now a new customer if we try to rejoin?

We were offered £57 to reactivate our Sky Glass TV with broadband included. But looking at the Sky website, they offer Sky Stream for only £45 for the exact same package. As the TV has been paid off, surely I can just buy a Sky Stream as a new customer and plug it in to my Sky Glass?

Re: Can you plug a Sky Stream box into Sky Glass?

peter-marlow+1966 — Sun, 04 Aug 2024 16:53:48 GMT

Not sure, I think you would probably be better ringing sky and talking to them

Re: Can you plug a Sky Stream box into Sky Glass?

peter-marlow+1966 — Sun, 04 Aug 2024 16:56:30 GMT

As I am not sure if the puck will work on the tv I am confused too, and how long does that offer run for to

Re: Can you plug a Sky Stream box into Sky Glass?

TimmyBGood — Sun, 04 Aug 2024 17:35:35 GMT

A subscription puck works just fine on a non-subscription Glass television set: why wouldn't it?

What gets confused are the remotes.

Re: Can you plug a Sky Stream box into Sky Glass?

MarkGoldsmith — Sun, 04 Aug 2024 20:21:42 GMT

@Ampersand wrote:
Thanks for the replies, we're still confused as we have previously been a Sky subscriber - we bought the Sky Glass TV upfront - are we now a new customer if we try to rejoin?

We were offered £57 to reactivate our Sky Glass TV with broadband included. But looking at the Sky website, they offer Sky Stream for only £45 for the exact same package. As the TV has been paid off, surely I can just buy a Sky Stream as a new customer and plug it in to my Sky Glass?

You need to have been away from Sky for 2 years in order to qualify as a new customer.

Re: Can you plug a Sky Stream box into Sky Glass?

Jporch316 — Mon, 05 Aug 2024 07:28:39 GMT

@Exiled-in-HH wrote:
@SKY1992bf wrote:
@Exiled-in-HH wrote:
Why would the TV need an account if it is not connected to the internet/Sky servers?
@Exiled-in-HH because sky pucks won't work on a glass tv that isn't linked to an active account as mentioned on the link below, this happens also been verified by sky in the closed forum

https://www.sky.com/help/articles/sky-glass-without-a-subscription
So a Sky Puck can't work when attached to a Sky Glass TV?

Supposedly according to your link a Sky Glass without a subscription works as a "normal" TV ... except when a Sky Puck is attached🤔

If you have a sky glass tv and cancel the subscription you can still retain your sky account ...... the tv becomes a semi smart tv with access to the apps and hdmi ports only. Sky send a new remote with updated app buttons. If you also cancel the sky account then the tv becomes inactive and when you power on has a message along the lines of "activate the tv with your sky account"

hence the low resale value as they can't be activated unless a buyer has a sky account / subscription that they can use to activate

Re: Can you plug a Sky Stream box into Sky Glass?

Exiled-in-HH — Mon, 05 Aug 2024 08:45:09 GMT

@Jporch316 wrote:
@Exiled-in-HH wrote:
@SKY1992bf wrote:
@Exiled-in-HH wrote:
Why would the TV need an account if it is not connected to the internet/Sky servers?
@Exiled-in-HH because sky pucks won't work on a glass tv that isn't linked to an active account as mentioned on the link below, this happens also been verified by sky in the closed forum

https://www.sky.com/help/articles/sky-glass-without-a-subscription
So a Sky Puck can't work when attached to a Sky Glass TV?

Supposedly according to your link a Sky Glass without a subscription works as a "normal" TV ... except when a Sky Puck is attached🤔

If you have a sky glass tv and cancel the subscription you can still retain your sky account ...... the tv becomes a semi smart tv with access to the apps and hdmi ports only. Sky send a new remote with updated app buttons. If you also cancel the sky account then the tv becomes inactive and when you power on has a message along the lines of "activate the tv with your sky account"

hence the low resale value as they can't be activated unless a buyer has a sky account / subscription that they can use to activate

A Sky Glass TV not attached to the internet has working HDMI ports and a working DTT tuner ... are you saying a Sky Puck can not be attached to the Sky Glass TV for a working Sky Stream service🤔

Re: Can you plug a Sky Stream box into Sky Glass?

SKY1992bf — Mon, 05 Aug 2024 11:43:44 GMT

@Exiled-in-HH wrote:
@Jporch316 wrote:
@Exiled-in-HH wrote:
@SKY1992bf wrote:
@Exiled-in-HH wrote:
Why would the TV need an account if it is not connected to the internet/Sky servers?
@Exiled-in-HH because sky pucks won't work on a glass tv that isn't linked to an active account as mentioned on the link below, this happens also been verified by sky in the closed forum

https://www.sky.com/help/articles/sky-glass-without-a-subscription
So a Sky Puck can't work when attached to a Sky Glass TV?

Supposedly according to your link a Sky Glass without a subscription works as a "normal" TV ... except when a Sky Puck is attached🤔

If you have a sky glass tv and cancel the subscription you can still retain your sky account ...... the tv becomes a semi smart tv with access to the apps and hdmi ports only. Sky send a new remote with updated app buttons. If you also cancel the sky account then the tv becomes inactive and when you power on has a message along the lines of "activate the tv with your sky account"

hence the low resale value as they can't be activated unless a buyer has a sky account / subscription that they can use to activate
A Sky Glass TV not attached to the internet has working HDMI ports and a working DTT tuner ... are you saying a Sky Puck can not be attached to the Sky Glass TV for a working Sky Stream service🤔

@Exiled-in-HH A sky puck and subscription will work on a glass tv providing the tv is registered as active on the same account as the puck/subscription and you have a whole home subscription

if the tv is not activated and lnked to the same account as the puck , the puck/subscription wont work

Re: Can you plug a Sky Stream box into Sky Glass?

TimmyBGood — Mon, 05 Aug 2024 12:32:51 GMT

@SKY1992bf wrote:

if the tv is not activated and lnked to the same account as the puck , the puck/subscription wont work

I don't see why that would be the case: as long as the puck is within a subscription, an unsubscribed Glass television is just a big dumb HDMI monitor.

Re: Can you plug a Sky Stream box into Sky Glass?

SKY1992bf — Mon, 05 Aug 2024 12:41:59 GMT

@TimmyBGood wrote:
@SKY1992bf wrote:
if the tv is not activated and lnked to the same account as the puck , the puck/subscription wont work
I don't see why that would be the case: as long as the puck is within a subscription, an unsubscribed Glass television is just a big dumb HDMI monitor.

@TimmyBGood i'm only going by information given to superusers (i will tag you into the thread)

Re: Can you plug a Sky Stream box into Sky Glass?

Exiled-in-HH — Mon, 05 Aug 2024 14:27:24 GMT

@TimmyBGood wrote:
@SKY1992bf wrote:
if the tv is not activated and lnked to the same account as the puck , the puck/subscription wont work
I don't see why that would be the case: as long as the puck is within a subscription, an unsubscribed Glass television is just a big dumb HDMI monitor.

That's obviously correct😉

Re: Can you plug a Sky Stream box into Sky Glass?

Exiled-in-HH — Mon, 05 Aug 2024 14:35:21 GMT

@SKY1992bf wrote:
@Exiled-in-HH wrote:
@Jporch316 wrote:
@Exiled-in-HH wrote:
@SKY1992bf wrote:
@Exiled-in-HH wrote:
Why would the TV need an account if it is not connected to the internet/Sky servers?
@Exiled-in-HH because sky pucks won't work on a glass tv that isn't linked to an active account as mentioned on the link below, this happens also been verified by sky in the closed forum

https://www.sky.com/help/articles/sky-glass-without-a-subscription
So a Sky Puck can't work when attached to a Sky Glass TV?

Supposedly according to your link a Sky Glass without a subscription works as a "normal" TV ... except when a Sky Puck is attached🤔

If you have a sky glass tv and cancel the subscription you can still retain your sky account ...... the tv becomes a semi smart tv with access to the apps and hdmi ports only. Sky send a new remote with updated app buttons. If you also cancel the sky account then the tv becomes inactive and when you power on has a message along the lines of "activate the tv with your sky account"

hence the low resale value as they can't be activated unless a buyer has a sky account / subscription that they can use to activate
A Sky Glass TV not attached to the internet has working HDMI ports and a working DTT tuner ... are you saying a Sky Puck can not be attached to the Sky Glass TV for a working Sky Stream service🤔
@Exiled-in-HH A sky puck and subscription will work on a glass tv providing the tv is registered as active on the same account as the puck/subscription and you have a whole home subscription

if the tv is not activated and lnked to the same account as the puck , the puck/subscription wont work

So the Sky Glass TV just needs to be reset .... so it is removed from the account🤔