topic Re: Sky glass speaker issues in Sky Glass

Sky glass speaker issues

Ianitrix — Sat, 03 Aug 2024 13:54:13 GMT

We have a sky glass on A 4 year contract which is 2 years and 1 month old. The speaker started playing up a couple of weeks ago and sky are refusing to do anything about it but want us to continue paying for the TV for another 2 years so I am looking to take them to court under consumer rights as the TV has not lasting as long as expected. I would like to hear from anyone who has experienced problems with the sound on their sky glass where the TV is under 4 years old as it will help our court case thanks

Re: Sky glass speaker issues

Mark39 — Sat, 03 Aug 2024 14:12:10 GMT

In what way is the speaker playing up? As a starting point, I'd suggest raising a formal complaint with Sky: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky glass speaker issues

Ianitrix — Sat, 03 Aug 2024 14:16:26 GMT

Already done that and there response was to sell us a new TV for£400 which they later dropped to £250 but I find that unacceptable as we're still paying for the original TV. They have now started they are not prepared to do anything else and have closed the complaint

Re: Sky glass speaker issues

Mark39 — Sat, 03 Aug 2024 14:25:28 GMT

@Ianitrix wrote:

They have now started they are not prepared to do anything else and have closed the complaint

Do you have a 'deadlock' letter? If so you may be able to pursue your complaint through the alternative dispute resolution process.

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Sky glass speaker issues

TimmyBGood — Sat, 03 Aug 2024 15:33:01 GMT

@Ianitrix wrote:

We have a sky glass on A 4 year contract

That's not strictly correct. You purchased a television set which had a two year warranty using an unsecured personal loan that had an agreed four year repayment term (there was also a two year repayment option)

Technically the finance contract is entirely independent of the TV hardware and the Sky content subscription (which used to have an 18 month minimum term, now 24 months)

Irrespective of that, personally I think the television should be expected to last longer. However, it's best to be accurate with terminology, particularly when raising a complaint or contemplating legal measures.

Re: Sky glass speaker issues

slaters — Mon, 05 Aug 2024 09:00:26 GMT

@Ianitrix I agree a TV should last longer than just over 2 years, it's unfortunate it has broken now. We have about 5 months left on our warranty. But many products do only come with 1 year and you have to pay extra for extended insurance like when you buy something from Currys say on finance unless you take out an additional guarantee.

I know you shouldn't have to but can you not buy a soundbar in the meantime?

Re: Sky glass speaker issues

Mister_Dalek — Mon, 05 Aug 2024 09:22:34 GMT

@slaters wrote:
@Ianitrix I agree a TV should last longer than just over 2 years, it's unfortunate it has broken now. We have about 5 months left on our warranty. But many products do only come with 1 year and you have to pay extra for extended insurance like when you buy something from Currys say on finance unless you take out an additional guarantee.

I know you shouldn't have to but can you not buy a soundbar in the meantime?

This is why every TV I have bought in the past 20 years has come from either John Lewis or Richer Sounds. They offer 5 or 6 year warranties, completely free, on every TV they sell.

I had an old Hitachi CRT fail on me after 4 and a bit years. John Lewis allowed me to swap it to a brand new model and only pay the difference in price.

Richer Sounds were excellent too at getting a 3 year old Panasonic LCD set repaired. I was loaned a replacement whilst it was away in the workshop. Came back after a week working perfectly and lasted another 3 years.

Re: Sky glass speaker issues

Leia3 — Mon, 11 Aug 2025 15:40:11 GMT

Hi, yes my tv is on contract and having problems with my speakers too. I'm going to call sky tomorrow when I'm home, did

Re: Sky glass speaker issues

Mark39 — Mon, 11 Aug 2025 15:45:18 GMT

@Leia3 wrote:

Hi, yes my tv is on contract and having problems with my speakers too. I'm going to call sky tomorrow when I'm home, did

In contract or within warranty? They may not be the same.

Re: Sky glass speaker issues

Leia3 — Mon, 11 Aug 2025 16:33:39 GMT

I am 3 years into my 4 year financial contract, searching the site for my equipment to see what help I can get with fixing the issue or if I am entitled to any other help but not having much luck, I only see details for their sky equipment.

i have a sky glass gen1

Re: Sky glass speaker issues

BenJoBanjo — Mon, 11 Aug 2025 16:41:05 GMT

@Leia3 wrote:
I am 3 years into my 4 year financial contract, searching the site for my equipment to see what help I can get with fixing the issue or if I am entitled to any other help but not having much luck, I only see details for their sky equipment.
i have a sky glass gen1

This is Sky's officially approved Sky Glass repair service, but as you're out of warranty you'll have to pay for any repair:

https://www.sky.com/help/articles/sky-glass-tv-repairs

If it can't be repaired you'll need to pay off the remainder of your 4 year loan and either sell the TV as faulty for not a lot of money, and buy a new one.

When purchasing an expensive TV costing hundreds of pounds, used daily in most households, I always recommend getting at least a 5 year warranty. With Sky Glass you can pay extra for Sky Protect insurance, or purchase a different brand of smart TV from somewhere like John Lewis or Richer Sounds, both of whom provide free 5 or 6 year warranties with most TVs they sell. You can always add a Sky Stream puck to any other brand of TV and get the same SkyOS that is present on Sky Glass.

Re: Sky glass speaker issues

Leia3 — Mon, 11 Aug 2025 16:45:21 GMT

Thankyou for your reply, yes I think i will have to cut my lossses and buy a new tv😖

Re: Sky glass speaker issues

Jporch316 — Tue, 12 Aug 2025 06:20:31 GMT

@Leia3 wrote:
Thankyou for your reply, yes I think i will have to cut my lossses and buy a new tv😖

@Leia3 cheaper option (if your issue is the speakers) is to purchase an inexpensive soundbar .........

Re: Sky glass speaker issues

Mark39 — Tue, 12 Aug 2025 07:26:42 GMT

@Jporch316 wrote:

@Leia3 wrote:

Thankyou for your reply, yes I think i will have to cut my lossses and buy a new tv😖

@Leia3 cheaper option (if your issue is the speakers) is to purchase an inexpensive soundbar .........

@Leia3 just what I did after ther tv's bass speaker started rattling.