topic Re: Still not solved in Sky Glass

Still not solved

Sonia14 — Sat, 03 Aug 2024 11:00:56 GMT

Still no answer to my problem and no contact from sky

Re: Still not solved

Doc5907 — Sat, 03 Aug 2024 11:13:15 GMT

@Sonia14 wrote:
Still no answer to my problem and no contact from sky

@Sonia14 we are fellow customers here therefore some details of your problem might be useful in someone trying to help you.

Re: Still not solved

Sonia14 — Sat, 03 Aug 2024 11:29:31 GMT

My glass tv keeps changing channels on its own

Re: Still not solved

Jporch316 — Sat, 03 Aug 2024 12:12:42 GMT

@Sonia14 wrote:
My glass tv keeps changing channels on its own

Have you pulled the plug for 10 minutes ?

Re: Still not solved

Mark39 — Sat, 03 Aug 2024 12:45:35 GMT

@Sonia14 wrote:

Still no answer to my problem and no contact from sky

What happened with the private chat that was arranged for,you? Sky sent you a chat invitation.

Re: Still not solved

Sonia14 — Sat, 03 Aug 2024 13:21:11 GMT

Yes done all that thank you

Re: Still not solved

Sonia14 — Sat, 03 Aug 2024 13:22:10 GMT

Yes replied and then got no reply back

Re: Still not solved

Mark39 — Sat, 03 Aug 2024 13:25:38 GMT

@Sonia14 wrote:

Yes replied and then got no reply back

It looks like you replied on the forum, not via the live chat using the blue/red chat bubble. Sky won't reply to you on the forum.

If you wish we can askSky to set up a new chat with you.

Re: Still not solved

Sonia14 — Sat, 03 Aug 2024 13:26:35 GMT

Yes please thank you

Re: Still not solved

Laing1 — Sat, 03 Aug 2024 13:28:27 GMT

@Sonia14 wrote:

Yes replied and then got no reply back

@Sonia14 did you get the chat bubble and respond in there as I can see you responded in the thread but you need to resond in the chat bubble that was sent to you

If you did then are you aware its not instant chat

Re: Still not solved

Sonia14 — Sat, 03 Aug 2024 13:29:57 GMT

I'm new to all this and it's so confusing but I will try my best.

if I can't do it I will have to ring sky up but thank you for your help

Re: Still not solved

Mark39 — Sat, 03 Aug 2024 13:38:17 GMT

@Sonia14 OK, I've alerted Sky again and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

Please have a look here for some details on how it works: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147:

Re: Still not solved

Lisa-P1987 — Sat, 03 Aug 2024 13:55:55 GMT

Thanks for escalating this. We’ve sent Sonia14 an invite to chat.