topic Re: Remote controls in Sky Glass

Remote controls

MrJonPace — Sat, 03 Aug 2024 10:01:42 GMT

I have now been through about 7 remote controls on my 4 Sky Glass/Picks and now all are not working again.

I've tried the twisting technique which has been recognised and new batteries but now only have one working controller in whole house. I've been refused new remotes recently as well.

At present I can't change channels on my TV and during Olympics this isn't great. Anything else I can try. This is becoming a huge frustration. Sky Glass is great when it works but so often have to reset my TV as it has lines down it and was told it was a software problem. If this is still happening 2 years later and is a software problem why hasn't it been fixed?

Same with remote controls, why are they so poor in quality compared to every other remote.

I'm just so frustrated at the moment with this product

Re: Remote controls

Jporch316 — Sat, 03 Aug 2024 10:10:10 GMT

@MrJonPace

Not sure if you have tried the below

The remote can be reset and paired again following these steps;

Press and hold 7 and 9 together on your Sky remote for three seconds.
Press and hold 4 and 6 together for three seconds.
Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

Replace remote

https://www.sky.com/help/forms/streaming-tv-remote

Re: Remote controls

MrJonPace — Sat, 03 Aug 2024 10:12:13 GMT

Unfortunately tried that on a couple of controllers I have knocking about but still not pairing.

As I say filled in form for new remote and got refused. At present got a TV and a puck which are useless due to the remotes at the mo

Re: Remote controls

Jporch316 — Sat, 03 Aug 2024 10:16:02 GMT

Strange how these issues materialise

i have two glass tvs and 3 pucks and I'm still using the original remotes two and a half years in!

if you want i can escalate your post to the online sky community support team but it's likely they won't contact you until Monday

Re: Remote controls

Jporch316 — Sat, 03 Aug 2024 10:17:25 GMT

As an interim measure if you have an old sky q remote these can be used to control sky glass

Re: Remote controls

Jporch316 — Sat, 03 Aug 2024 10:18:38 GMT

Also Amazon stock replacement remotes for glass although a bit pricey ....

Re: Remote controls

MrJonPace — Sat, 03 Aug 2024 10:19:05 GMT

I've been trying to find an old one!

Re: Remote controls

MrJonPace — Sat, 03 Aug 2024 10:19:20 GMT

Please do

Re: Remote controls

Jporch316 — Sat, 03 Aug 2024 10:21:12 GMT

@MrJonPace

I have escalated your post keep looking for an invitation to chat on this forum from one of the support team

Re: Remote controls

Tom-W19 — Sat, 03 Aug 2024 10:40:57 GMT

Thanks for escalating. We've sent an invite to @MrJonPace.

Re: Remote controls

peter-marlow+1966 — Sat, 03 Aug 2024 12:05:42 GMT

I have had my 55inch tv and from the start and a puck and I am still using the same controllers, never had any problems