topic Can’t find credit agreement in Sky Glass

Can’t find credit agreement

Lila1 — Fri, 02 Aug 2024 11:09:25 GMT

I've placed a brand new order as moving into my new property sky have asked me to sign me credit agreement, when I log onto my sky app i go into messages and ther is no agreement ther? It says I have no products?? HELP

Re: Can’t find credit agreement

Fothergill1 — Fri, 02 Aug 2024 14:08:32 GMT

@Lila1 Have a look at this LINK and if it doesn't help you either call Sky customer services (which will be quicker) of post back here and it can be escalated to the Community Messaging Team for an online chat.

Re: Can’t find credit agreement

Lila1 — Fri, 02 Aug 2024 18:19:08 GMT

Thanx for reply.. nothing come thru on email for credit agreement other emails no links on them.. when I click the link u sent me sends me to log in and keeps reverting to enter my postcode.. do it but just stays on this screen??? Don't like phoning as take ages? Is ther a certain no if I have to??

Re: Can’t find credit agreement

Paul+Boland — Fri, 02 Aug 2024 19:23:52 GMT

@Lila1

My Sky click your profile

The credit agreement would not be in my messages

Credit agreement is usually in My Documents

Have you tried clicking My Documents.