topic Re: My sky glass tv keeps switching itself off , every few minutes in Sky Glass

My sky glass tv keeps switching itself off , every few minutes

julie1969akamrs — Fri, 26 Jul 2024 16:00:31 GMT

My sky glass tv is turning off every few minutes it's coming up technical issue try again later

Re: My sky glass tv keeps switching itself off , every few minutes

mikealanr — Fri, 26 Jul 2024 18:06:21 GMT

Hi @julie1969akamrs

Try powering it off at the mains for 5 minutes in the first instance. If still happening it could be down to to your internet connectivity speed. Who is your ISP and what speed are you getting?

You can also check what speed your glass is getting by opening netflix and going to help > connection check.

Sky Glass and Stream needs 25Mbps for HD and 30Mbps for UHD.

MikeAlanR

Re: My sky glass tv keeps switching itself off , every few minutes

julie1969akamrs — Fri, 26 Jul 2024 18:44:28 GMT

Thanks mikeAlanR I will try that .... we ve recently moved house so I think it may be the internet I will get that checked