I'm only getting 2-channel audio from a Panasonic 4K Blu ray player

Fork — Fri, 26 Jul 2024 11:18:06 GMT

Hi,

I posted a while back about a problem with my new Sky Glass 65" connected to a Sony UBP-X800M2 4K Blu ray player. The picture was fine but I only ever got 2-channel PCM audio delivered over the HDMI connection (HDMI socket 1 on the back of the Sky Glass TV).

Another forum member very kindly helped replicate my setup as he also had a Sony UBP-X800M2 Blu ray player. He confirmed exactly the same - regardless of every effort to change the settings in the Sony Blu ray player we only ever got 2-channel PCM audio.

Interestingly that person said that his 4K Apple TV device *would* play Dolby Atmos so the inferred takeaway was that it was an incompatibility between the Sky Glass and the Sony Blu ray player - the Sky Glass was telling the Sony that it would only accept 2-channel PCM.

I therefore bit the bullet and purchased a brand new Panasonic player and hooked it up yesterday. Frustratingly the Sky forum gives me an error message if I put the model number on the body here! But alas *exactly* the same problem. Try as I might I can only get 2-channel PCM audio when playing a DVD, Blu ray or 4K Blu ray. This is regardless of whether the audio output settings of the Panasonic are set to Bitstream or PCM (assuming that's "multichannel PCM).

I've verified my HDMI cables are HDMI 2.1
I've even tried completely different HDMI 2.1 cable
I've put an HDMI switch in the middle, just to try and see if it's an incompatibility issue
I've tried HDMI socket 2 on the Sky Glass

All of the above to no avail.

Does anyone in the form also have the same player, and if so could you possibly play a 4K blu-ray (heck, even a regular blu ray!) and tell me whether you're definitely getting multi-channel sound (by pressing the "Playback Info" button on the remote)?

Alternatively, if you're still reading this but don't have this specific Panasonic model, if you have *any* DVD or Blu ray player could you see if you can verify that you're definitely getting more than just 2-channel audio through the HDMI connection to Sky Glass?

Thanks!
Fork.

topic I'm only getting 2-channel audio from a Panasonic 4K Blu ray player in Sky Glass

I'm only getting 2-channel audio from a Panasonic 4K Blu ray player