https://helpforum.sky.com/t5/Sky-Glass/Sudden-request-for-4-digit-code-doesn-t-work/m-p/4696090#M142681 <P>We have been using Sky puck and account for a year. suddenly asked for the 4 digit code to access, code doesn't work and has locked us out</P> Thu, 18 Jul 2024 21:23:43 GMT PhilR3 2024-07-18T21:23:43Z https://helpforum.sky.com/t5/Sky-Glass/Sudden-request-for-4-digit-code-doesn-t-work/m-p/4696090#M142681 <P>We have been using Sky puck and account for a year. suddenly asked for the 4 digit code to access, code doesn't work and has locked us out</P> Thu, 18 Jul 2024 21:23:43 GMT https://helpforum.sky.com/t5/Sky-Glass/Sudden-request-for-4-digit-code-doesn-t-work/m-p/4696090#M142681 PhilR3 2024-07-18T21:23:43Z https://helpforum.sky.com/t5/Sky-Glass/Sudden-request-for-4-digit-code-doesn-t-work/m-p/4696143#M142685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4127075">@PhilR3</a>&nbsp; To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.</P><P>&nbsp;</P><P>The link below explains how the procedure works</P><P><SPAN><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank" rel="noopener">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></SPAN></P><P>&nbsp;</P><P>Keep a look out for the speech chat bubble&nbsp;that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.<SPAN class="">&nbsp; </SPAN>Note replies from Sky are not instant so you will need to regularly check the chat thread.</P> Fri, 19 Jul 2024 02:05:12 GMT https://helpforum.sky.com/t5/Sky-Glass/Sudden-request-for-4-digit-code-doesn-t-work/m-p/4696143#M142685 Fothergill1 2024-07-19T02:05:12Z