topic Re: Defective remote in Sky Glass

Defective remote

Carlo2 — Thu, 18 Jul 2024 20:38:39 GMT

Has anyone experienced defective skyglass remote here?

Re: Defective remote

MightyQuinn — Thu, 18 Jul 2024 20:47:03 GMT

@Carlo2 wrote:
Has anyone experienced defective skyglass remote here?

Hi @Carlo2 Extremely doubtful, as we use Sky Q remotes here.

https://helpforum.sky.com/t5/Sky-Glass-Live/bd-p/sky-glass

Re: Defective remote

mikealanr — Thu, 18 Jul 2024 21:10:16 GMT

Hi @Carlo2

Not a lot of information to go off! What issue are you having with your remote?

Have your tried all the troubleshooting steps outlined here: https://www.sky.com/help/articles/remote-control-help-sky-glass

But yes, there was a bad batch of remote at the beginning of the year / end of last. If you are under warranty and the steps above don't resolve your issue you can request a new one here: https://www.sky.com/help/forms/streaming-tv-remote

MikeAlanR