topic Re: Playlist Issues Again in Sky Glass

Playlist Issues Again

ScottishClaymore — Wed, 03 Jul 2024 11:06:45 GMT

The Most Recent & Movies section of Playlist is missing but even if I create new Playlist the Movie section disappears on New Playlist

Re: Playlist Issues Again

MarkGoldsmith — Wed, 03 Jul 2024 12:47:23 GMT

I'd suggest trying a reboot:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Playlist Issues Again

ScottishClaymore — Wed, 03 Jul 2024 12:49:22 GMT

@MarkGoldsmith Tried that and still same , even unplugged it from wall

Movies not showing on my playlist

TM5 — Thu, 04 Jul 2024 17:59:34 GMT

For 3 days now I have seen that movies are missing (sky cinema) on my playlist and I can't record any. Have tried unplugging sky Glass, and rebooting but nothing works. I have checked my account and Sky Cinema is still active. Is there anything else I can try please?

Re: Movies not showing on my playlist

andrew1990-1990 — Sun, 07 Jul 2024 09:40:20 GMT

I am having the same problem .. My playlist is no longer showing any movies .. However i have found them under the movies section along from the playlist selection .. If you scroll down a few lines they are found there .. Hopefully this isnt a permanent feature

Re: Playlist Issues Again

andrew1990-1990 — Sun, 07 Jul 2024 11:06:16 GMT

I have also tried this but still nothing .. Ive noticed the most recent section is also gone

Re: Playlist Issues Again

soniac75 — Sun, 07 Jul 2024 15:39:39 GMT

I've also got this problem

Sky glass playlist

Anthony+j1 — Sun, 07 Jul 2024 17:09:09 GMT

Sky glass playlist not showing movies stored, or allowing new movies to be saved, just set “set to record" but nothing saves. I have subscription to movies.

ive reset sky glass, didnt change it

Re: Sky glass playlist

CoffeeDrinker — Sun, 07 Jul 2024 17:11:59 GMT

Are you adding films to the playlist from the TV guide or from the Movies tab at the top of the Home Screen?

the former won't add anything until that particular transmission, the latter is all the on-demand films and can be added and/or viewed anytime.

Re: Sky glass playlist

Anthony+j1 — Sun, 07 Jul 2024 17:18:47 GMT

Hi.

tried both, no joy with either

Re: Playlist Issues Again

GD1 — Sun, 07 Jul 2024 17:52:57 GMT

Anything added to your playlist will still be there under Playlists --> Manage All, everything will be there that was added to your playlist including any recently added movies.

Not ideal I know however this work around should let you find your playlisted movies for now.

Marking this workaround as Answer untuil we get any updates from Sky themselves.

Re: Playlist Issues Again

Kelsingra — Mon, 08 Jul 2024 10:06:57 GMT

Hey all,

Welcome to the Community Forum and thank you for letting us know about this issue!

We would appreciate if you could give use some more information about the fault:

do you experience it on your personalised or on your main playlist?
can you please tell us an accurate time when you experienced it?

I will pass these details to our Technical Team to find out what is causing the issue 🙂

Thanks,

Re: Playlist Issues Again

ScottishClaymore — Mon, 08 Jul 2024 10:13:47 GMT

I am experiencing issues with Personalised playlist & Main playlist, I've had issues since 2nd July around afternoon

Re: Playlist Issues Again

soniac75 — Mon, 08 Jul 2024 10:22:29 GMT

I'm only having issues with my personalised playlist. The main playlist still shows movies. The problem started sometime since Thursday.

Re: Playlist Issues Again

andrew1990-1990 — Mon, 08 Jul 2024 13:48:22 GMT

My issue is only with the main playlist (Which is all i use) .. However i have added a new profile as a test and this is working fine

Re: Playlist Issues Again

andrew1990-1990 — Mon, 08 Jul 2024 13:50:53 GMT

Oh and i noticed this on thursay .. 🙂

Issues with playlist

Scoobs879 — Mon, 08 Jul 2024 18:22:26 GMT

Hi guys. Does anyone know when the issue may be sorted with regards to the most recent tab in playlist section of stream. Its a bit annoying having to go a-z through tv shows tab. Cheers

Re: Playlist Issues Again

andrew1990-1990 — Tue, 09 Jul 2024 14:04:31 GMT

Is there any update on this from SKY?

Re: Playlist Issues Again

HashtagChrisJ — Tue, 09 Jul 2024 17:52:21 GMT

I am having the same issue even after numerous reboots, on the main and on all profile playlists

Re: Playlist Issues Again

GD1 — Tue, 09 Jul 2024 17:55:03 GMT

@andrew1990-1990 Updates will be posted as soon as there is any.