Sky Glass dead on arrival - Unable to replace due to internal systems

Kippaxboy — Tue, 16 Jul 2024 15:10:34 GMT

Upgraded from Sky Q to Sky Glass earlier this month and had the TV delivered on 6th July, only to find the panel was damaged or faulty on arrival.

There was excessive distortion and light bleed on a 2-inch strip across the top of the panel. The colours were blotchy, with backlight bleed in multiple areas, and there were horizontal bands and lines running from top to bottom.

I raised the issue an hour after delivery but encountered a problem: the Sky Glass order wasn’t showing on my account/system. I was told the issue was raised internally to a team to fix it, presumably the IT/Systems team at Sky Glass.

Fast forward to today, and despite multiple promised call-backs that never happened, I received a text saying they still can’t replace my Sky Glass.

Now, I’m inclined to cancel the order within my 30 days and reorder later.

I’m struggling to understand why a courier can’t be organised to pick up the faulty Sky Glass and send a replacement, regardless of their internal system not showing the product. I can sign into my Sky account, which clearly states I have a Sky Glass product. There must be a signed agreement on file, logs of discussions with a salesperson, etc.

This is really poor service with no end in sight. Any advice would be appreciated.

Re: Sky Glass dead on arrival - Unable to replace due to internal systems

Exiled-in-HH — Tue, 16 Jul 2024 18:17:35 GMT

Have you submitted a formal complaint ... there'sa link at the bottom of this page🤔

topic Sky Glass dead on arrival - Unable to replace due to internal systems in Sky Glass

Sky Glass dead on arrival - Unable to replace due to internal systems

Re: Sky Glass dead on arrival - Unable to replace due to internal systems