topic Re: Linking account using postcode in Sky Glass

Linking account using postcode

Kaitlan14 — Fri, 12 Jul 2024 03:14:06 GMT

Trying to set up Sky Glass and link my account, filled in my account log in details but not letting me continue with my postcode?

Re: Linking account using postcode

Daniel-F — Fri, 12 Jul 2024 08:21:37 GMT

Hi @Kaitlan14,

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Linking account using postcode

Lisa-P1987 — Fri, 12 Jul 2024 09:04:33 GMT

Thanks for escalating this. We’ve sent @Kaitlan14 an invite to chat.

Re: Linking account using postcode

Tom-W19 — Mon, 15 Jul 2024 09:05:24 GMT

Hi @Kaitlan14

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.