topic Re: Received a new remote for skyglass and still not working in Sky Glass https://helpforum.sky.com/t5/Sky-Glass/Received-a-new-remote-for-skyglass-and-still-not-working/m-p/4689923#M142360 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3710525">@richman1234</a>&nbsp; It is possible that that when you pulled the paper tag from the battery compartment that some of it broke off and is still preventing the batteries from making contact. &nbsp;Just to make sure this is not the case remove the back of the remote and take the batteries out to check.</P><P>&nbsp;</P><P>Removing the back of the remote can be a problem the first few times as it it very stiff.<SPAN class="">&nbsp; </SPAN>A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.</P><P>&nbsp;</P> Thu, 11 Jul 2024 14:51:44 GMT Fothergill1 2024-07-11T14:51:44Z Received a new remote for skyglass and still not working https://helpforum.sky.com/t5/Sky-Glass/Received-a-new-remote-for-skyglass-and-still-not-working/m-p/4689854#M142353 <P>Received a new remote today for skyglass pressed 1 and 3 and no response&nbsp;</P> Thu, 11 Jul 2024 13:00:26 GMT https://helpforum.sky.com/t5/Sky-Glass/Received-a-new-remote-for-skyglass-and-still-not-working/m-p/4689854#M142353 richman1234 2024-07-11T13:00:26Z Re: Received a new remote for skyglass and still not working https://helpforum.sky.com/t5/Sky-Glass/Received-a-new-remote-for-skyglass-and-still-not-working/m-p/4689923#M142360 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3710525">@richman1234</a>&nbsp; It is possible that that when you pulled the paper tag from the battery compartment that some of it broke off and is still preventing the batteries from making contact. &nbsp;Just to make sure this is not the case remove the back of the remote and take the batteries out to check.</P><P>&nbsp;</P><P>Removing the back of the remote can be a problem the first few times as it it very stiff.<SPAN class="">&nbsp; </SPAN>A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.</P><P>&nbsp;</P> Thu, 11 Jul 2024 14:51:44 GMT https://helpforum.sky.com/t5/Sky-Glass/Received-a-new-remote-for-skyglass-and-still-not-working/m-p/4689923#M142360 Fothergill1 2024-07-11T14:51:44Z