topic Multi room in Sky Glass

Multi room

Longy01 — Mon, 08 Jul 2024 15:45:19 GMT

Hello, our broadband / sky is set to go live on 9th July. We should have multi room to be used in up to 3 rooms. So far we have only received 1 sky puck and 1 home router. Should we have received the multi room equipment by now or do they usually follow? Many thanks, Kirsty

Re: Multi room

GD1 — Mon, 08 Jul 2024 15:51:28 GMT

@Longy01 Dids you order 3 pucks at the time or did you order 1 puck & whol home? If the latter Sky would not know how many pucks you needed.

Re: Multi room

TimmyBGood — Mon, 08 Jul 2024 16:26:20 GMT

@Longy01

As remarked in other similar posts: 'Whole Home' is a product brand name, not a literal promise. Sky has no idea how many television sets you want to run with Stream until you order that many pucks (and pay the appropriate up-front fee for each of them)

Re: Multi room

TimmyBGood — Mon, 08 Jul 2024 16:35:24 GMT

@Longy01 wrote:

We should have multi room to be used in up to 3 rooms.

I'd observe that's wording appropriate to the satellite television products rather than Sky Stream. Multiroom was the add-on for Sky+, and Multiscreen for Sky Q (with Q allowing up to three boxes in simultaneous use)

Sky Stream permits up to six pucks (if there's enough bandwidth at the address) through the Whole Home subscription supplement.

Re: Multi room

Jporch316 — Mon, 08 Jul 2024 17:49:24 GMT

@Longy01

Check your order emails for the exact equipment you ordered. You would need to have specified how many pucks you wanted and paid for them at point of order. (As others have advised above )

Re: Multi room

Longy01 — Mon, 08 Jul 2024 18:38:13 GMT

Thank you. This wasn't specified when we ordered, was just told we'll be getting multi room for 3 rooms and there was no mention of having to buy any additional equipment, so they're sending out the additional pucks we need. Thanks for everyone's help