topic Re: Sky tv doesn’t work in Sky Glass

Sky tv doesn’t work

Jim75r — Sat, 06 Jul 2024 09:42:37 GMT

Awful sky glass. Constantly freezing

Re: Sky tv doesn’t work

Jim75r — Sat, 06 Jul 2024 09:43:59 GMT

Have sky fibre. Regulrly drops from 300mbps to 60 until reset. Needing to donthat every few days.

Re: Sky tv doesn’t work

Jim75r — Sat, 06 Jul 2024 09:44:43 GMT

Service is a waste of money

Re: Sky tv doesn’t work

Jporch316 — Sun, 07 Jul 2024 10:35:14 GMT

@Jim75r wrote:
Have sky fibre. Regulrly drops from 300mbps to 60 until reset. Needing to donthat every few days.

That would be why your sky glass keeps freezing. Maybe worth troubleshooting your internet connection with sky customer services

Re: Sky tv doesn’t work

Jim75r — Sun, 07 Jul 2024 10:37:12 GMT

60mps should still be enough. Sky glass is appalling as is the customer service. Like so many others I would not recommend. This is after multiple engineer visits.

Re: Sky tv doesn’t work

Jporch316 — Sun, 07 Jul 2024 10:41:51 GMT

@Jim75r wrote:
60mps should still be enough. Sky glass is appalling as is the customer service. Like so many others I would not recommend. This is after multiple engineer visits.

My glass unit never freezes ..... I would hazard a guess that on top of the slowdown you are getting brief internet dropouts which is affecting your glass tv

Re: Sky tv doesn’t work

Jim75r — Sun, 07 Jul 2024 10:43:32 GMT

You'd expect the engineers to have identified and resolved? This is my second unit. I purchased fibre as this was happening on a copper connection. Still not resolved.

Re: Sky tv doesn’t work

MarkGoldsmith — Sun, 07 Jul 2024 11:07:51 GMT

@Jim75r wrote:
You'd expect the engineers to have identified and resolved? This is my second unit. I purchased fibre as this was happening on a copper connection. Still not resolved.

The network drops would be related to your home network not the Glass Tv. There are numerous things that will cause interference with people WiFi networks that are out of the control of the ISPs. The best most ISPs would offer is an higher tier booster type package where they may provider WiFi extenders or a better router. Typically the standard routers that come from an ISP are cheap and basic and there are many external factors that cause WiFi network interference.

Where is your router positions? Is it out in the open? Not on the floor? Away from radiators?

Have you tried connecting via Ethernet instead of WiFi ( or indeed vice versa if you can currently using Ethernet)?

Re: Sky tv doesn’t work

Exiled-in-HH — Sun, 07 Jul 2024 12:12:42 GMT

Is your router's sync speed varying?

If so it would be an issue for Openreach to resolve😉

Sky Stream needs a stable connection between router and internet ... for there to be a stable connection for Stream device to have a stable connection to the Sky Servers🤔

Re: Sky tv doesn’t work

Jim75r — Sun, 07 Jul 2024 12:59:14 GMT

A question you'd expect the so called engineers to resolve. The service and quality and lack of resolutions have been ongoing

Re: Sky tv doesn’t work

TimmyBGood — Sun, 07 Jul 2024 14:37:16 GMT

@Jim75r wrote:

This is after multiple engineer visits.

Visits from Openreach or Sky?

Openreach personnel have nothing to do with Glass hardware.

Re: Sky tv doesn’t work

Jim75r — Sun, 07 Jul 2024 14:38:15 GMT

Yes had open reach and sky engineers.

Re: Sky tv doesn’t work

Exiled-in-HH — Sun, 07 Jul 2024 15:01:31 GMT

Why did Sky engineers visit ... what did they look at?

Re: Sky tv doesn’t work

Jim75r — Sun, 07 Jul 2024 16:52:22 GMT

The router is 5m away in line of sight.

Re: Sky tv doesn’t work

Exiled-in-HH — Sun, 07 Jul 2024 17:58:40 GMT

So the Sky engineer came to measure the distance from the router to the Sky Glass TV?

Re: Sky tv doesn’t work

Jim75r — Sun, 07 Jul 2024 18:06:34 GMT

Clearly not although based on performance he would have got that incorrect.

Re: Sky tv doesn’t work

Exiled-in-HH — Sun, 07 Jul 2024 23:14:34 GMT

So, why did a Sky engineer visit ... what did the Sky engineer look at?