topic Technical Fault in Sky Glass

Technical Fault

Anthog — Tue, 02 Jul 2024 09:20:19 GMT

I am constantly getting a black screen after 15 mins saying "technical fault". Its been happening for the last couple of weeks. I have 'refreshed and restarted but its still happening irespective of live view or streaming. Anyone else experienced this? Help/advice appreciated. Thanks.

Re: Technical Fault

GD1 — Tue, 02 Jul 2024 09:22:43 GMT

@Anthog Who provides your broadbvand service?

Re: Technical Fault

Padam_Padam — Tue, 02 Jul 2024 09:23:53 GMT

@Anthog wrote:
I am constantly getting a black screen after 15 mins saying "technical fault". Its been happening for the last couple of weeks. I have 'refreshed and restarted but its still happening irespective of live view or streaming. Anyone else experienced this? Help/advice appreciated. Thanks.

Are you with Hyperoptic broadband by any chance?

If not then it's likely to be a result of a poor broadband connection to the TV. Try using an ethernet cable instead of WiFi if possible or make sure your router is sending out a fast and stable enough signal for the TV to receive.

Check the speed by opening the Netflix app, navigate to the get help menu and run a network check.