topic Re: Sky glass in Sky Glass

Sky glass

ReeceAllen23 — Mon, 01 Jul 2024 13:54:11 GMT

The picture quality is still poor every time I use my tv I have to connect the remote.

Re: Sky glass

GD1 — Mon, 01 Jul 2024 13:59:29 GMT

@ReeceAllen23 wrote:

The picture quality is still poor every time I use my tv I have to connect the remote.

Are you posting 2 issues here? In what way is the TV picture "poor"

Re: Sky glass

ReeceAllen23 — Mon, 01 Jul 2024 14:22:22 GMT

Well when I am watching sports or movies it's constantly freezing and when watching movies with a black background it is blurry. That is why it's poor.

Re: Sky glass

GD1 — Mon, 01 Jul 2024 14:29:55 GMT

@ReeceAllen23 How is the TV connected to your router?

Who provides your broadband?

Re: Sky glass

ReeceAllen23 — Mon, 01 Jul 2024 14:36:07 GMT

By WiFi only way you can watch sky glass as it's streaming. Honestly the worst decision I done was get this.

sky provide the broadband and that

@GD1

Re: Sky glass

GD1 — Mon, 01 Jul 2024 14:37:35 GMT

@ReeceAllen23 If the speed to the TV is too low you'll encounter these issues.

Open the Netflix app, go to Get help and run the speed test. What speeds are returned?

Re: Sky glass

ReeceAllen23 — Mon, 01 Jul 2024 14:41:07 GMT

65 by 16.

I've been on the phone to sky numerous times and they ain't very helpful

Re: Sky glass

ReeceAllen23 — Mon, 01 Jul 2024 14:41:31 GMT

@GD1

Re: Sky glass

MarkGoldsmith — Mon, 01 Jul 2024 16:42:08 GMT

Trying disabling the Wifi in the Network settings and connecting via an ethernet cable as your issue would be the strength and stability of your Wifi network.

Re: Sky glass

ReeceAllen23 — Mon, 01 Jul 2024 16:43:56 GMT

I pay good money for broadband I shouldn't have to have it connected by a cable. @MarkGoldsmith

Re: Sky glass

MarkGoldsmith — Mon, 01 Jul 2024 17:05:19 GMT

There are plenty of things that can and will cause Wifi interference which is outside the control of any ISP.. This can be other electronic devices, the positioning of a router in a property, any neighbouring Wifi networks and indeed even the makeup of one's own property e.g the thickness of walls etc.

Plenty of ISPs offer additional tiers where you extra fees you can get wifi extenders to help strengthen a Wifi signal in home. Connecting via cable is usually the best approach as it provides a strong and stable connection, which is rarely guranteed with a Wifi network.