https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681181#M141848 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4107832">@Gareth3511</a>One of the main reasons for freezing is the quality and speed of the WiFi signal being received <SPAN>at the TV/puck</SPAN> and not that being received at the router.<SPAN class="">&nbsp; </SPAN>This can be checked with the Netflix App (Get help &gt; Check network).<SPAN class="">&nbsp; </SPAN>The minimum speeds recommended by Sky are as follows:</P><P>HD = 25mbps</P><P>UHD = 30mbps</P><P>HD + 1 puck = 30mbps</P><P>UHD + 1 puck = 35mbps</P><P>&nbsp;</P><P>The important thing with Wi-Fi is to have a <SPAN>stable signal</SPAN> as both Glass and Stream are susceptible&nbsp;to problems if there is any signal fluctuation or interference.<SPAN class="">&nbsp; </SPAN>For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.</P><P>&nbsp;</P><P>If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon.<SPAN class="">&nbsp; </SPAN>Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.</P> Sun, 30 Jun 2024 21:12:13 GMT Fothergill1 2024-06-30T21:12:13Z https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681028#M141840 <P>Programmes keep freezing ... it is constant&nbsp;</P> Sun, 30 Jun 2024 17:34:49 GMT https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681028#M141840 Gareth3511 2024-06-30T17:34:49Z https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681031#M141841 <P>What is your connection speed measured using the Netflix network check on you Sky Glass TV?</P><P>&nbsp;</P><P>Who is your ISP?</P> Sun, 30 Jun 2024 17:57:10 GMT https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681031#M141841 Exiled-in-HH 2024-06-30T17:57:10Z https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681181#M141848 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4107832">@Gareth3511</a>One of the main reasons for freezing is the quality and speed of the WiFi signal being received <SPAN>at the TV/puck</SPAN> and not that being received at the router.<SPAN class="">&nbsp; </SPAN>This can be checked with the Netflix App (Get help &gt; Check network).<SPAN class="">&nbsp; </SPAN>The minimum speeds recommended by Sky are as follows:</P><P>HD = 25mbps</P><P>UHD = 30mbps</P><P>HD + 1 puck = 30mbps</P><P>UHD + 1 puck = 35mbps</P><P>&nbsp;</P><P>The important thing with Wi-Fi is to have a <SPAN>stable signal</SPAN> as both Glass and Stream are susceptible&nbsp;to problems if there is any signal fluctuation or interference.<SPAN class="">&nbsp; </SPAN>For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.</P><P>&nbsp;</P><P>If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon.<SPAN class="">&nbsp; </SPAN>Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.</P> Sun, 30 Jun 2024 21:12:13 GMT https://helpforum.sky.com/t5/Sky-Glass/Screen-freezing/m-p/4681181#M141848 Fothergill1 2024-06-30T21:12:13Z