topic Re: Red lines in Sky Glass

Red lines

Jules144 — Wed, 24 Apr 2024 19:36:34 GMT

Hi, ive got a 55" sky glass and got some red lines flickering on screen since lady week.

Will it be covered by warranty?
Thanks

Re: Red lines

Jules144 — Wed, 24 Apr 2024 19:37:18 GMT

* last week not lady week 😄

Re: Red lines

MarkGoldsmith — Wed, 24 Apr 2024 19:45:03 GMT

Hi @Jules144 have you tried unplugging the Glass for 10 minutes and seeing if that helps. Sometimes issues similar to this are caused by software bugs which may be fixed by a rebooting the TV using this method.

Re: Red lines

Jules144 — Wed, 24 Apr 2024 19:46:57 GMT

Hi yes I've had it unplugged all night but no luck

Re: Red lines

Padam_Padam — Thu, 25 Apr 2024 09:51:43 GMT

@Jules144 wrote:
Hi yes I've had it unplugged all night but no luck

Give Sky a ring so they can carry out some more troubleshooting. If you're within your 2 year warranty period then they should offer you a replacement TV if it can't be fixed. If outside the warranty period then you'll need to get it repaired at your own expense and perhaps claim on your household insurance.

Re: Red lines

ANiceGuy — Sat, 29 Jun 2024 12:38:06 GMT

Isn't that **bleep**?

Surely there is something in law about selling something with a known fault and refusing to repair it when "outside of warranty"