topic Re: Controller in Sky Glass

Controller

Ralph2001 — Wed, 26 Jun 2024 14:47:40 GMT

Hi my volume up and down isn't working it come up with another menu the buttons are doing the wrong things on my remote

Re: Controller

Padam_Padam — Wed, 26 Jun 2024 15:03:52 GMT

@Ralph2001 wrote:
Hi my volume up and down isn't working it come up with another menu the buttons are doing the wrong things on my remote

Follow the info here:

https://www.sky.com/help/articles/remote-control-help-sky-glass

Re: Controller

Fothergill1 — Wed, 26 Jun 2024 15:11:14 GMT

@Ralph2001If the troubleshooting link provided by @Padam_Padam doesn't resolve your issue you could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

If it is still not working I would request a replacement at the following link: Streaming TV replacement remote

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.