topic Re: Poor voice sound quality in Sky Glass

Poor voice sound quality

LOwen19 — Mon, 24 Jun 2024 08:54:16 GMT

We've had Sky Glass for around 18 months now and there's a persistent issue with the quality of the sound of voices, particularly on Netflix and Disney +.

The voices sound distorted - the besy way I can describe it is like how someone who has braces sound.

Could there be a setting we've not got right that's causing this? Or is it just another let down of the Sky Glass TV offering?

Any suggestions would be appreciated.

Thanks very much.

Re: Poor voice sound quality

bayardm — Mon, 24 Jun 2024 09:00:23 GMT

@LOwen19

I've noticed that since the recent update. Thought my hearing was going😂

Re: Poor voice sound quality

MisterM18 — Mon, 24 Jun 2024 09:33:12 GMT

@LOwen19Have you checked in Settings>Picture and sound>Sound>Enhance speech quality. Toggle this setting to 'On' if it is currently set to 'Off'. It might help

Re: Poor voice sound quality

LOwen19 — Wed, 26 Jun 2024 06:34:31 GMT

I've tried that, thank you.

Re: Poor voice sound quality

Exiled-in-HH — Wed, 26 Jun 2024 09:09:48 GMT

@LOwen19 Did it improve the sound quality?

Re: Poor voice sound quality

LOwen19 — Thu, 27 Jun 2024 15:19:43 GMT

No, just made it more prominent to be honest. I wonder if it is just me.