topic Re: Keep getting technical fault in Sky Glass

Keep getting technical fault

Gary112 — Mon, 17 Jun 2024 18:02:38 GMT

When I click a channel to watch it keeps saying technical fault, I go to sky app and there is an issue with my TV connection how ever the connection is fine. Any advise as at the moment I can't watch TV.

Re: Keep getting technical fault

Deedee36 — Mon, 17 Jun 2024 18:32:07 GMT

@Gary112 Have you tried rebooting your device by powering off and removing the plug from the wall for a few minutes?

Re: Keep getting technical fault

Gary112 — Mon, 17 Jun 2024 18:38:52 GMT

Yes done that still get the same issue.

Re: Keep getting technical fault

Exiled-in-HH — Mon, 17 Jun 2024 18:45:05 GMT

@Gary112 what sort of connection do you believe is fine?

Re: Keep getting technical fault

Gary112 — Mon, 17 Jun 2024 18:58:06 GMT

Broadband etc

Re: Keep getting technical fault

MarkGoldsmith — Mon, 17 Jun 2024 20:48:55 GMT

Have you tried switching the connectoin from Wifi to ethernet (or vice versa depending on your setup). If switching to ethernet, you need to disable the Wifi from the Network settings and should then do a reboot.

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Keep getting technical fault

Exiled-in-HH — Tue, 18 Jun 2024 05:56:37 GMT

@Gary112 Can you access the Netflix app and run its content on your Glass TV?

Re: Keep getting technical fault

Gary112 — Tue, 18 Jun 2024 06:09:23 GMT

Yeah, Netflix works fine. It just buffers a bit more. It seems to be happening more when the football is on.

Re: Keep getting technical fault

Deedee36 — Tue, 18 Jun 2024 06:17:10 GMT

@Gary112 launch Netflix app scroll to get help and then scroll to check network and see what speeds your getting

Re: Keep getting technical fault

Exiled-in-HH — Tue, 18 Jun 2024 06:22:49 GMT

@Deedee36 wrote:
@Gary112 launch Netflix app scroll to get help and then scroll to check network and see what speeds your getting

It is good idea to run it a few times a few minutes apart🙂

Re: Keep getting technical fault

Elisa93 — Tue, 18 Jun 2024 20:04:22 GMT

I have the same issue with my Sky Stream. Netflix speed is 350 Mbps so no internet connection problem. Every channel say technical fault

Re: Keep getting technical fault

MarkGoldsmith — Tue, 18 Jun 2024 20:08:58 GMT

@Elisa93 have you done a reboot?

Re: Keep getting technical fault

Elisa93 — Tue, 18 Jun 2024 20:12:19 GMT

Yes, I have rebooted the device and it's still not working