topic Re: Error code 73 on disney plus app in Sky Glass

Error code 73 on disney plus app

paulw74 — Wed, 15 May 2024 16:35:20 GMT

Hi, everytime I try to log in to the disney+ app I am getting 'we are having a problem' and stating error code 73. Only started 3 days ago i think and nothing has changed with my router (which is also sky) or my sky stream puck. Can you please help.

Re: Error code 73 on disney plus app

MarkGoldsmith — Wed, 15 May 2024 16:37:46 GMT

@paulw74 have you tried rebooting the Sky Stream puck by unplugging it for a couple of minutes?

If that doesn't work you can also try an app refresh. Go to Settings > System Management > Resets & Updates > refresh apps. This process is not instant and is carried out in the background so don't expect an instant solution.

Re: Error code 73 on disney plus app

paulw74 — Wed, 15 May 2024 16:46:54 GMT

Yes, tried all that and rebooted the router a few times as well for good measure. Still getting the same message

Re: Error code 73 on disney plus app

Exiled-in-HH — Thu, 16 May 2024 06:21:21 GMT

Try a web search there's lots of info on cause and solutions😉

Re: Error code 73 on disney plus app

BosunBones — Sun, 26 May 2024 10:48:55 GMT

Interestingly I've had the same over the last few days. I'm with O2. No issues when on mobile data.. It's not the Disney account. I've spoken to them.

The only thing I can thing of is that there's something going on with Sky.. Even the Disney+ log in page refuses to load before I can even enter sign in info.

Re: Error code 73 on disney plus app

JamesMcCl — Sat, 15 Jun 2024 18:39:34 GMT

Yeah I'm getting the same thing.

Works on mobile ok, just not on sky stream.

Re: Error code 73 on disney plus app

paulw74 — Thu, 20 Jun 2024 18:24:41 GMT

It does clear occasionally but then comes back. Really frustrating

Re: Error code 73 on disney plus app

Rurales — Wed, 07 Aug 2024 13:55:59 GMT

Was this error resolved? Ive just had the same issue start in the last week (Sky Q). tried resetting router, resetting Sky box, refreshing Apps and checking software up go date and still getting error 73.

Works fine on everythong elss just not Sky

Re: Error code 73 on disney plus app

Krich03 — Sat, 14 Sep 2024 06:14:14 GMT

Me too. Just spent an hour with Disney plus support and they cannot solve it either

Re: Error code 73 on disney plus app

PaulB1969 — Mon, 16 Sep 2024 11:15:53 GMT

You're not using a VPN on your network are you as I know that can cause the mouse not to want to play

Re: Error code 73 on disney plus app

JamesMcCl — Mon, 16 Sep 2024 11:21:02 GMT

No VPN. All fairly normal.

Re: Error code 73 on disney plus app

PaulB1969 — Tue, 17 Sep 2024 08:09:47 GMT

Found this on a forum for Virgin Media and it sounds like the same issues and is probably to do with O2's IP addressing.

"Having spoken to Disney plus support again last night they have now admitted that there is a problem their end with recognising some IP addresses in "Europe" and that they are working on it. So frustrating that they have had me rebooting and resetting my devices and internet and had me contacting virgin to finally admit that it's a problem their end"

Re: Error code 73 on disney plus app

Krich03 — Tue, 17 Sep 2024 10:40:03 GMT

I have the same error but with Sky so might not be the answer

Re: Error code 73 on disney plus app

PaulB1969 — Tue, 17 Sep 2024 10:49:48 GMT

Darn, seemed to sort the virgin media guys out , think it must be something to do with IP addressing as the Error 73 seems to point to regional issues on the disney pages. Hope it gets sorted soon , sorry I couldn't find the solution.

Re: Error code 73 on disney plus app

Jporch316 — Tue, 17 Sep 2024 11:37:52 GMT

You could try and turn off your router for an extended amount of time . This should make it pick up a different external ip address that may be older in origin and be familiar to Disney's ip geo list.

Re: Error code 73 on disney plus app

Daniel-F — Fri, 18 Oct 2024 10:38:10 GMT

Hi all,

Just reaching out to check how this issue has been going the last month?

Are you still seeing this?

Thanks,