https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-remote-issue/m-p/4667276#M141150 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3282302">@SKY8QNVE</a>&nbsp;</P><P>&nbsp;</P><P>Is this a new Glass set up or was it working previously? Is the back light lighting up on the remote? If no, remove the back and ensure all of the paper from the paper tab is removed and try fresh batteries.</P><P>&nbsp;</P><P>If the backlight is lighting up, try unpairing and re-pairing the remote as per the troubleshooting steps here: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>If that doesn't work, and you are still in warranty you can order a replacement remote online: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A></P><P>&nbsp;</P><P>Or from amazon if outside warranty.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 14 Jun 2024 20:40:27 GMT mikealanr 2024-06-14T20:40:27Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-remote-issue/m-p/4667250#M141146 <P>Having trouble with sky glass remote so can't access any functions on sky glass</P> Fri, 14 Jun 2024 20:13:52 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-remote-issue/m-p/4667250#M141146 SKY8QNVE 2024-06-14T20:13:52Z https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-remote-issue/m-p/4667276#M141150 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3282302">@SKY8QNVE</a>&nbsp;</P><P>&nbsp;</P><P>Is this a new Glass set up or was it working previously? Is the back light lighting up on the remote? If no, remove the back and ensure all of the paper from the paper tab is removed and try fresh batteries.</P><P>&nbsp;</P><P>If the backlight is lighting up, try unpairing and re-pairing the remote as per the troubleshooting steps here: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>If that doesn't work, and you are still in warranty you can order a replacement remote online: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A></P><P>&nbsp;</P><P>Or from amazon if outside warranty.</P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 14 Jun 2024 20:40:27 GMT https://helpforum.sky.com/t5/Sky-Glass/Sky-glass-remote-issue/m-p/4667276#M141150 mikealanr 2024-06-14T20:40:27Z