https://helpforum.sky.com/t5/Sky-Glass/Service-bad/m-p/4665388#M141092 <P>Freezing&nbsp;</P><P>technical vaults</P><P>reseting system&nbsp;</P><P>what's that all about&nbsp;</P><P><SPAN>We're having trouble accessing these tiles for you at the moment. Please try again later.</SPAN></P> Wed, 12 Jun 2024 19:04:22 GMT A555 2024-06-12T19:04:22Z https://helpforum.sky.com/t5/Sky-Glass/Service-bad/m-p/4665388#M141092 <P>Freezing&nbsp;</P><P>technical vaults</P><P>reseting system&nbsp;</P><P>what's that all about&nbsp;</P><P><SPAN>We're having trouble accessing these tiles for you at the moment. Please try again later.</SPAN></P> Wed, 12 Jun 2024 19:04:22 GMT https://helpforum.sky.com/t5/Sky-Glass/Service-bad/m-p/4665388#M141092 A555 2024-06-12T19:04:22Z https://helpforum.sky.com/t5/Sky-Glass/Service-bad/m-p/4665392#M141093 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4086384">@A555</a>&nbsp;</P><P>&nbsp;</P><P>What is the WiFi like where you puck is? What speed do you get? Pucks require 25mbps for HD and 30Mbps for UHD. If WiFi is marginal you may have a better experience using home plugs / ethernet cable and turning WiFi off in the settings.</P><P>&nbsp;</P><P>You can check the speed your puck is getting by opening netflix and going to settings &gt; connection test.</P><P>&nbsp;</P><P>If it's meeting the minimum requirements, try powering off at the mains for a minimum of 5 minutes and trying again.</P><P>&nbsp;</P><P>MikeAlanR</P> Wed, 12 Jun 2024 19:08:16 GMT https://helpforum.sky.com/t5/Sky-Glass/Service-bad/m-p/4665392#M141093 mikealanr 2024-06-12T19:08:16Z