topic Re: Upgrade to watch discovery plus in Sky Glass

Upgrade to watch discovery plus

MRSJENNINGS — Tue, 11 Jun 2024 15:14:10 GMT

I think this has gone on long enough, neither Sky or Discovery plus are interested in resolving this issue, probably because it doesn't affect the revenue stream, not impressed with being told that at least it's free . Really doesn't help

Re: Upgrade to watch discovery plus

Mark39 — Tue, 11 Jun 2024 15:24:36 GMT

What problem are you having? I signed up about a week ago without issue.

Re: Upgrade to watch discovery plus

mikealanr — Tue, 11 Jun 2024 15:25:54 GMT

Hi @MRSJENNINGS

We are fellow subscribers on the forum. If you tell us in more detail the issue you are having and what you have already tried (e.g. linking account, checking subscription in Sky Marketplace etc) we may be able to offer more advice.

However if you feel that Sky hasn't assisted you in the manner you were expecting or fallen short of your expectations you can raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

Re: Upgrade to watch discovery plus

MRSJENNINGS — Tue, 11 Jun 2024 15:32:16 GMT

Hi I have spoken to Sky a few times and online chat with Discovery, we have tried resetting and all the usual settings checks, been able to watch for ages until 2 months ago, can still watch on tablet but not tv. Sky have been supposedly trying to fix for months but say that as it is only affecting some subscribers they haven't found the cause. Discovery just refer me back to Sky.

Re: Upgrade to watch discovery plus

Exiled-in-HH — Tue, 11 Jun 2024 18:41:03 GMT

@MRSJENNINGS have you considered getting a backup streaming device, such as Fire TV stick, to watch Discovry+ or when your are having issues with Sky Stream in general?

Re: Upgrade to watch discovery plus

MRSJENNINGS — Tue, 11 Jun 2024 19:04:31 GMT

I haven't thought of it, thanks

Re: Upgrade to watch discovery plus

Nigel19076 — Sat, 30 Nov 2024 16:51:31 GMT

I also have the same problem, which no one seems to be able to resolve.

i am paying a fortune to Sky and not getting the full service I pay for.

Fed up .