https://helpforum.sky.com/t5/Sky-Glass/Remote-controls-not-working/m-p/4662841#M140980 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4082412">@Anthonyx64</a>&nbsp;</P><P>&nbsp;</P><P>Not a lot of information to go off there. Is this a new setup? If so take the back off the remote and check that some of the paper tab isn't stuck. If the back light is working on the remote, but not functioning as expected. Try unpairing and repair the remote: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>If none of these steps work, you can order a replacement remote here: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A></P><P>&nbsp;</P><P>Or by speaking to Sky (we are fellow subscribers on the forum)</P><P>&nbsp;</P><P>In the meantime if you have a Sky Q remote you can pair these to work with Sky glass.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 09 Jun 2024 21:28:44 GMT mikealanr 2024-06-09T21:28:44Z https://helpforum.sky.com/t5/Sky-Glass/Remote-controls-not-working/m-p/4662808#M140979 <P>None of the sky glass remote controls are working, we've been told they need to be replaced&nbsp;</P> Sun, 09 Jun 2024 20:38:20 GMT https://helpforum.sky.com/t5/Sky-Glass/Remote-controls-not-working/m-p/4662808#M140979 Anthonyx64 2024-06-09T20:38:20Z https://helpforum.sky.com/t5/Sky-Glass/Remote-controls-not-working/m-p/4662841#M140980 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4082412">@Anthonyx64</a>&nbsp;</P><P>&nbsp;</P><P>Not a lot of information to go off there. Is this a new setup? If so take the back off the remote and check that some of the paper tab isn't stuck. If the back light is working on the remote, but not functioning as expected. Try unpairing and repair the remote: <A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>If none of these steps work, you can order a replacement remote here: <A href="https://www.sky.com/help/forms/streaming-tv-remote" target="_blank">https://www.sky.com/help/forms/streaming-tv-remote</A></P><P>&nbsp;</P><P>Or by speaking to Sky (we are fellow subscribers on the forum)</P><P>&nbsp;</P><P>In the meantime if you have a Sky Q remote you can pair these to work with Sky glass.</P><P>&nbsp;</P><P>MikeAlanR</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 09 Jun 2024 21:28:44 GMT https://helpforum.sky.com/t5/Sky-Glass/Remote-controls-not-working/m-p/4662841#M140980 mikealanr 2024-06-09T21:28:44Z