topic Re: Disvcovery plus in Sky Glass

Disvcovery plus

Cainm — Thu, 06 Jun 2024 16:30:02 GMT

When I go to try and activate my discovery plus through sky. It provides a link, once signed in to my sky I'd it says there was an error please try again later, it was been saying this for around 4 months.

Re: Disvcovery plus

Fothergill1 — Thu, 06 Jun 2024 16:40:33 GMT

@Cainm You should be able to register/activate as follows:

Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions

Select App subscriptions / Current / and then Discovery + Monthly. Hopefully it will say £0 per month while you have a Sky subscription. If it has an option to Activate subscription select this.

Also, see the following link:

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Good luck 🤞

Re: Disvcovery plus

Cainm — Thu, 06 Jun 2024 16:51:07 GMT

I've tried this when I press on activate (for £0 a month) it gives me a qr code. I scan the qr code on my phone. It asks me to sign in to my sky account. I do this then it comes up with 'we can't do that at the moment. We hope to have everything back to normal soon. Please try again later.

Re: Disvcovery plus

MarkGoldsmith — Thu, 06 Jun 2024 18:45:39 GMT

@Cainm wrote:
I've tried this when I press on activate (for £0 a month) it gives me a qr code. I scan the qr code on my phone. It asks me to sign in to my sky account. I do this then it comes up with 'we can't do that at the moment. We hope to have everything back to normal soon. Please try again later.

Do you have a VPN running on the device you are using to try and login to your Sky account?

Have you tried in an incognito or private browser session?

Re: Disvcovery plus

Cainm — Thu, 06 Jun 2024 18:58:36 GMT

No I don't have a vpn but I tried a private safari tab and an incognito tab on Google and they both said the same as before

Re: Disvcovery plus

Exiled-in-HH — Fri, 07 Jun 2024 07:38:19 GMT

@Cainm have you reported the issue to Sky?

If you do a Community Search for Discovery+ you will see others are having various issues with Discovery+ on Sky Stream devices🙁

Re: Disvcovery plus

Cainm — Fri, 07 Jun 2024 07:33:13 GMT

Yep but they don't seem to want to do anything about it.

Re: Disvcovery plus

Exiled-in-HH — Fri, 07 Jun 2024 07:39:36 GMT

Submit a formal complaint to Sky for their inaction😟

Re: Disvcovery plus

Cainm — Fri, 07 Jun 2024 07:47:34 GMT

Will when I get home tonight 👍