My sky controller won’t work

Marioneward — Thu, 30 May 2024 17:41:34 GMT

I can no longer use sky either the controller or the box aren't working

Re: My sky controller won’t work

Fothergill1 — Thu, 30 May 2024 19:01:40 GMT

@Marioneward Welcome to the forum. It is most likely the remote as they frequently cause issues and often fail altogether.

Try pairing the remote again as follows:

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode). A connected message should appear on your screen, press continue and it's all done.

If that doesn't help you have a look at the the following troubleshooting guides:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote

If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive (I currently use one as a secondary remote)

Good luck

topic My sky controller won’t work in Sky Glass

My sky controller won’t work

Re: My sky controller won’t work