topic Re: Prime video currently unavailable in Sky Glass

Prime video currently unavailable

Jenniew10 — Mon, 27 May 2024 12:19:43 GMT

Hi, everyone I open the prime video app on sky glass it comes up with a blue screen and the message 'sorry, this app is currently unavailable. Please try again later' I've tried switching off and on and refreshed the apps. What else can I try? Thank you

Re: Prime video currently unavailable

Greenfingers001 — Tue, 28 May 2024 08:57:08 GMT

Hi there @Jenniew10 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Prime video currently unavailable

Lewisb93 — Tue, 28 May 2024 19:20:05 GMT

Having the same issue, done this a few times now. Managed to get past it in the past, but today it seems it wont clear.

Re: Prime video currently unavailable

Lisa-P1987 — Thu, 30 May 2024 14:19:22 GMT

Thanks for chatting to us @Jenniew10 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks