Sky glass remote

Copland204 — Thu, 23 May 2024 22:15:23 GMT

Remote won't work properly so can't watch anything I want .second time I've had problem with sky glass now

Re: Sky glass remote

Copland204 — Thu, 23 May 2024 22:18:05 GMT

Remote wont function correctly so cant switch channels etc tv useless mow

Re: Sky glass remote

MarkGoldsmith — Thu, 23 May 2024 22:53:52 GMT

Reset the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel.

Another thing to try is remove the batteries from the remote for several hours before reinserting them.

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote/articles/service-checker-sky-glass-remote-help

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

topic Sky glass remote in Sky Glass

Sky glass remote

Re: Sky glass remote

Re: Sky glass remote