topic Re: Moving with Sky Glass in Sky Glass

Moving with Sky Glass

HBC — Sun, 19 May 2024 18:16:39 GMT

Hello, we currently have sky glass (plus whole home) in our current house as we didn't want to put a satellite dish up in our home. We're moving later this year to a house that already has a satellite dish installed. We've still got 18 months to pay on our Sky Glass TV agreement too.

A) how does moving to somewhere with a satellite dish work with sky glass?

B) what happens at the end of the sky glass TV finance agreement?

thank you

Re: Moving with Sky Glass

Mark39 — Sun, 19 May 2024 18:57:04 GMT

a) a satellite dish can't be used with Sky Glass. Glass depends on an internet connection.

b) you stop paying! Nothing else happens.

Re: Moving with Sky Glass

TimmyBGood — Sun, 19 May 2024 19:42:40 GMT

@HBC wrote:

A) how does moving to somewhere with a satellite dish work with sky glass?

You could, in theory, attach a Freesat receiver to a satellite dish cable and display the output on the Glass television (or any other TV set) as long as there's a compatible LNB on the dish.

What you cannot do is have a subscription to a Sky Television product at the same address as a Sky subscription on Glass.

B) what happens at the end of the sky glass TV finance agreement?

It just means you've fully repaid the personal loan you used to purchase the set. You've owned the television itself from the beginning.

Re: Moving with Sky Glass

TimmyBGood — Sun, 19 May 2024 19:47:02 GMT

@HBC

Note that if your content subscription on Glass is now outside its typical 18 month minimum term then you could cancel that and move to Sky Q (using the Glass television as the display panel or not as you see fit). This makes no difference to the purchase loan payments which continue unti the outstanding balance is fully repaid (or it can be paid-off early).

Re: Moving with Sky Glass

HBC — Mon, 20 May 2024 08:06:25 GMT

Hi, great thank you.

I thought this might be the case. Where we're moving doesn't yet have fibre internet (very rural), so if we change to Sky Q if we don't have a good enough internet connection to use Sky Glass, the Sky Glass TV would essentially become redundant? Is that correct? Or am I misunderstanding.

Re: Moving with Sky Glass

Padam_Padam — Mon, 20 May 2024 08:10:53 GMT

@HBC wrote:
Hi, great thank you.

I thought this might be the case. Where we're moving doesn't yet have fibre internet (very rural), so if we change to Sky Q if we don't have a good enough internet connection to use Sky Glass, the Sky Glass TV would essentially become redundant? Is that correct? Or am I misunderstanding.

The streaming TV service would be impossible to use without fast and stable broadband. The Sky Glass TV can still be used as a big dumb monitor/sound system by attaching some other device such as a Sky Q box to one of its HDMI ports.

Re: Moving with Sky Glass

GD1 — Mon, 20 May 2024 08:24:49 GMT

@HBC It would really depend on what speeds you get, anything around 50mbps is useable on Glass, anything lower that say 30 mbs you wouls start to struggle with Glass and all other internet usage at the same time.

If you pop the postcode & house number of your new property here and post the results back (remove any address details) you can see what you should get.