topic Re: Screen looks blown in Sky Glass

Screen looks blown

DJ+Marshy — Sun, 19 May 2024 15:51:04 GMT

Now my picture looks like the TVs have blown mass rainbow of colours across the screen

after few mins it goes off tv comes back on sound drops picture keeps goin then picture freezes sound carries on

Re: Screen looks blown

Mark39 — Sun, 19 May 2024 16:02:20 GMT

Doesn't sound good. Have you tried the usual switch off at the plug for a few minutes?

Re: Screen looks blown

DJ+Marshy — Sun, 19 May 2024 16:07:37 GMT

Turned hub max off all TVs off waited 3 mins turned hub back on waited till it finished rebooting then turned sky glass back on

tried different channels still not working sound drops picture carriers on then picture carries on sound drops off

then freezes and get rainbow screen

Re: Screen looks blown

Exiled-in-HH — Sun, 19 May 2024 16:10:20 GMT

How old is the TV?

Re: Screen looks blown

Fothergill1 — Sun, 19 May 2024 16:14:42 GMT

@DJ+Marshy Seeing as a reboot didn't fix the issue It sounds as though your Glass TV has developed a fault. If it is less than 2 years old it is still covered by the warranty. Give Sky a call to discuss some troubleshooting and is necessary a replacement.

If Sky is you mobile provider you can phone them by dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

Re: Screen looks blown

DJ+Marshy — Sun, 19 May 2024 16:18:41 GMT

Had sky glass 2 years this November

Re: Screen looks blown

Exiled-in-HH — Sun, 19 May 2024 16:21:24 GMT

That being November 2023?

Re: Screen looks blown

Fothergill1 — Sun, 19 May 2024 16:30:17 GMT

@DJ+Marshy In that case it is only 18 months old so it is still covered by warranty. Give Sky a call to discuss 😀

Re: Screen looks blown

DJ+Marshy — Sun, 19 May 2024 16:37:50 GMT

So Iv just rang sky they can see it's my internet that's the problem it's dropping out

so I said I was told the hub max shouldn't do this

coz I have hub max they sending max booster if they don't work need ring and get someone come out

Re: Screen looks blown

TimmyBGood — Sun, 19 May 2024 19:48:48 GMT

@DJ+Marshy wrote:

they can see it's my internet that's the problem it's dropping out

so I said I was told the hub max shouldn't do this

Having a Max Hub (or any other 'better' router) cannot prevent an external fault causing a broadband connection to drop.

Re: Screen looks blown

DJ+Marshy — Sun, 19 May 2024 20:32:30 GMT

I'm on sky 37.8mg my internet tv wired 2 pucks wifi

Re: Screen looks blown

Padam_Padam — Mon, 20 May 2024 06:40:39 GMT

@DJ+Marshy wrote:
I'm on sky 37.8mg my internet tv wired 2 pucks wifi

37.8Mbps is not fast enough for a Glass TV & 2 pucks to function simultaneously with any stability.

Re: Screen looks blown

DJ+Marshy — Mon, 20 May 2024 07:26:01 GMT

That's all I get in my area fiber not in stalled yet

Re: Screen looks blown

Padam_Padam — Mon, 20 May 2024 08:07:44 GMT

@DJ+Marshy wrote:
That's all I get in my area fiber not in stalled yet

Then you're most likely going to have problems with Sky's streaming services until you can get fibre.
If you can have a dish installed then you may be better off with Sky Q. There's no reliance on fast and stable broadband with it.

Re: Screen looks blown

DJ+Marshy — Tue, 21 May 2024 19:45:08 GMT

Booster come today and no change

I'm getting 26.8 now

sky are goin send someone out to look

Re: Screen looks blown

Exiled-in-HH — Wed, 22 May 2024 06:24:22 GMT

The TV is connect to router with an Ethernet cable .... correct?

With all devices that connect to internet, other than the TV, turned off!

What is the connection speed measured on the TV using the Netflix network check in Mbps?

You measure three times and few times a few minutes apart😉